£36,254 – £46,888
3
12 Months
London, National
Appointment
This is a permanent role in Digital Change Directorate.
Background/ Purpose
Her Majesty’s Courts and Tribunals Service (HMCTS) is an agency of the Ministry of Justice (MOJ) and provides the supporting administration for the Judiciary across England and Wales. It delivers services to the public directly in court and tribunal buildings, remotely via business centres and digital services online.
The programme includes creating high quality digital products and services, modernising the court estate, updating and replacing its technology, speeding up and streamlining working practices, refurbishing buildings to reduce maintenance costs and provide much improved services for service users, especially vulnerable witnesses and victims.
The Product Manager will coordinate the operation, support, maintenance and improvement of the digital/technology parts of an end-to-end service delivered by HMCTS to its users. Evolving from the Product Manager role in the teams that develop our new digital products, the role will be the central point of expertise that operates and keeps developing the product and the service it delivers. The post holder will work very closely with the HMCTS Service Manager who is ultimately accountable for a particular service and they will also draw on wider teams to run and improve the product.
Key responsibilities
- Accountable for all aspects of digital/technology live service support and improvement for the end-to-end service (enabled by the product) delivered to the customer;
- Manage and control the digital and technology assets, resources, subscriptions and calendar of activities needed to keep the end-to-end service operating efficiently and effectively;
- Prepare and maintain analysis and knowledge to understand user needs for their product;
- Analyse and understand the technical and practical detail about how their product works, serves user needs and could be developed;
- Coordination of the multiple providers and suppliers involved in delivering the end-to-end service, both internal and external;
- Responsible for any necessary communications about all aspects of operating and developing their digital/technology product, as part of an end-to-end service delivered to HMCTS users;
- Act as a central contact point for all digital and technology matters related to their product;
- Develop, implement, maintain and review systems and service standards to provide quality, efficiency and value for money;
- Develop proposals to improve the quality of service with involvement from a diverse range of staff, stakeholders or delivery partners;
- Plan ahead but reassess workloads and priorities if situations change or people are facing conflicting demands;
- Development, delivery and operation of digital services, technology and ICT.
- Previous experience of improving systems and structures to deliver with more streamlined resources;
- Previous evidence of taking managed risks and the challenges of difficult/complex changes;
- Previous experience/ knowledge of software development;
- Delivery and operational focussed;
- Successfully managing, supporting and stretching yourself and the team to deliver agreed goals and objectives;
- Experience of working with teams to set priorities, goals, objectives and timescales;
- Able to recognise patterns and trends in a wide range of evidence/data and draw key conclusions.
The successful candidate should be able to demonstrate
- Previous experience of improving systems and structures to deliver with more streamlined resources;
- Previous evidence of taking managed risks and the challenges of difficult/complex changes;
- Previous experience/ knowledge of software development;
- Delivery and operational focussed;
- Successfully managing, supporting and stretching yourself and the team to deliver agreed goals and objectives;
- Experience of working with teams to set priorities, goals, objectives and timescales;
- Able to recognise patterns and trends in a wide range of evidence/data and draw key conclusions.
Selection process details
Please submit your CV and statement of suitability outlining how your skills are suited to the role. Longlisted candidates may then be invited to an assessment/preliminary interview. This will typically involve a commitment of up to 2 hours.
Final interviews may also include an additional assessment or presentation exercise. Please note that your CV must demonstrate evidence of the key criteria for you to be progressed to the next stage.
For further information please contact: