Digital Delivery Manager

Salary: £38,000 pa + excellent benefits

Based in London, EC1

Closing date: 21 February 2019 at 11.30 pm

Do you have experience of agile planning with a range of tools and techniques, such as Kanban or Scrum? Then join Shelter’s growing digital and creative team as a Digital Delivery Manager. You will manage the flow of work across specialists in an agile environment to ensure efficient delivery, manage capacity, manage the tools we use for tracking work, and identify areas for improvement.

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change — with individuals, in communities, across society – and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

We have big ambitions for digital and creative. We help millions of people each year by doing exciting service design work that affects our brand, digital products, campaigns, fundraising activities, helpline and centres around the country.

About the role

You’ll manage the delivery of work for Shelter’s digital and creative team. Working alongside Shelter’s agile product teams, you’ll be using Kanban to manage ongoing work, projects, reactive work, print production, fixes and updates. You’ll also support Shelter’s product teams, using your knowledge to improve our ability to adapt and deliver our products and services. You’ll manage capacity across Shelter’s digital and creative teams, booking people to pieces of work and highlighting bottlenecks or capacity issues, and lead a collaborative, dynamic planning process, with Digital Product Managers, Creative Project Managers and other stakeholders to prioritise the work that needs to be done against the capacity of the team. You’ll communicate and visualise progress towards the team’s goals, managing and addressing risks, issues and dependencies, and keeping stakeholders informed. Acting as a champion for continuous improvement, using tools to track the flow of work across the teams in order to provide reports and identify opportunities will be important too.

About you
We’ll be looking for a track record in a comparable delivery or production management role, gained in either product or project teams. You’ll also need experience of agile planning with a range of tools and techniques, such as Kanban or Scrum. Used to delivering complex project and products, ideally working across a portfolio and coordinating multiple teams, implementing new methodologies or processes also comes naturally to you. What’s more, you have a real understanding of the digital landscape and the potential for digital design and services to create value.

Benefits include 30 days’ annual leave, flexible working, standard hours – no weekends, enhanced family friendly policies such as maternity, paternity and parental leave, working from home and significant opportunities for learning and development.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Shelter is committed to safeguarding and promoting the welfare of clients, in particular children, young people and vulnerable adults, and expects all staff, workers and volunteers to share this commitment.

At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.