About Bill.com
Bill.com is the leading business payments network, with over 3 million members paying and getting paid moving over $60 billion per year. Bill.com saves companies more than 50% of the time typically spent on financial back-office operations by automating end-to-end processes. The company is the choice of 4 of the top 10 U.S. banks; leading accounting software providers QuickBooks Online and Xero; and over 50 percent of the top 100 U.S. accounting firms. It is the only business payments solution endorsed by the American Institute of CPAs (AICPA). The recipient of more than 70 awards, Bill.com was recognized as one of the San Francisco Business Times Most Innovative Companies and proudly received a PC Magazine’s Editor’s Choice Award.
The Mission:
We are looking for a talented, enthusiastic and dedicated person to join Bill.com’s Product Management team and help us eliminate the use of paper checks with Small and Medium Sized Businesses!!! This person will help reinvent the way Small and Medium Sized Businesses pay and get paid with focus on how that is done in partnership with Banks and other Financial Institutions. Leading the way to driving massive growth and adoption with our Bill.com Connect Product Line.
Responsibilities
- Own and manage the domestic payments roadmap to provide holistic & innovative B2B payments offering by clearly understanding the business goal and customer needs across multiple channels (Direct customers, Accountants & Bank partners)
- Innovate, define and deliver high priority payments initiatives by working closely with a cross-functional team of Developers, QA, Designers, 3rd-party partners and more
- Conduct market research to understand the latest B2B payment trends in US and provide recommendations with business justification and supporting data
Experience/Background to be successful in this role:
- 3+ years of product management or related professional experience in the software industry.
- Agile product management experience or a like role leading execution in the payments or fintech space
- Strong product management skills, including most importantly, an ability to differentiate between building what is asked for and what is truly needed
- Experience managing partnerships and strategic business relationships with third party companies. Can deliver presentations to high level internal and external stakeholders successfully
- Experience in Customer Research methodologies (e.g. customer interviews, surveys, behavioral including measuring web analytics and/or A/B testing)
- Proficiency in measuring the effectiveness of features that are implemented
- Proven results driving customer satisfaction (or Net Promoter) with direct to consumers or SMB products
- Experience in cross functional leadership roles including working with Sales, Client Services, Marketing, User Experience, Engineering and other Technology teams to support product positioning and address questions
- Experience working with 3-party partners
- Experience in Payments and/or Financial Services a plus but not required
- BS or University degree, MBA a plus but not required
Competencies needed to be successful in this role:
- Customer Orientation
- Strength in Communication (Internal and External facing)
- Functional/Technical Expertise (including AGILE)
- Problem Solving & Decision Making
- Alignment to Company Values
- Learning Agility
- Team Player
- Attention to details
Bill.com Culture:
- Humble – No ego
- Fun – Celebrate the moments
- Authentic – We are who we are
- Passionate – Love what you do
- Dedicated – To each other and the customer