Head of Product (f/m/d)

Full-Time Anywhere

About us

Founded in 2009 in Berlin, Customer Alliance is the European leader in customer experience and online reputation management solutions for businesses. Thousands of independent and chain businesses worldwide work with Customer Alliance to manage their digital customer experience and brand reputation throughout the buying journey. Within one industry-leading solution, businesses can individually communicate the right message, at the right time to all customers to ensure satisfaction is not left to chance, whilst collecting, distributing, and analyzing their online reviews from across the web, giving them a competitive insight into their business’s performance. Businesses can now better understand their customers and boost their revenue. For more information, please check out our video here.

What we’re looking for:

We are looking for a highly motivated and enthusiastic Head of Product to lead our Product Team (Product, Design, QA) in shaping the future of an exciting product that has ambitious plans to shift and disrupt the online review market. You will be working with a very senior and highly skilled team of developers and designers using cutting edge technologies and techniques.

Your responsibilities:

  • Engage with the management and commercial team in the mid/long-term product roadmap planning and execution processes
  • Manage the implementation of new features and exciting tech projects and decide on critical product and tech issues
  • Working closely with the Sales and Customer Care teams in solving complex customer problems and managing complex requirements and integrations
  • Communicate newly released features to the team using various materials: tutorials, training sessions, presentations, etc
  • Engage with current and potential customers and user data to analyze customer behavior and build into product roadmap
  • Lead the Product Team to reach their full potential and achieve ambitious company goals

We expect:

  • 5+ years of experience in software product management using Agile (Scrum, Kanban or other), preferably in a B2B SAAS Product company
  • Team leadership experience, preferably in a product management capacity
  • Hands on experience of writing, cutting down, briefing and reviewing user stories and their resulting features
  • Willingness to learn and achieve while being humble, open-minded and a strong leader
  • Strong communication and presentation skills, especially in communicating and simplifying complex topics
  • Strong understanding of the structure of technology products (web apps, mobile apps, etc.)
  • Good understanding of tech products & UI/UX design principles
  • Proven experience in Project Management, especially successfully managing multiple projects in parallel
  • Excellent written and verbal communication and presentation skills in English
  • Strong analytical and data analysis skills
  • Strong time management and expectations management capabilities in a demanding and fast paced environment
  • Ability to prioritise  while maintaining flexibility to adapt to market needs and make data-driven decisions
  • Database querying knowledge/experience, preferably in MySQL
  • Strong MS Office skills including MS Excel
  • Software programming knowledge/experience in any language(s)

Nice to have:

  • BSc. in Engineering/Computer Science/Information Systems Degree or similar
  • Experience in a B2B SAAS Product company in post product launch and growth phases
  • Experience in the hospitality industry
  • Prior knowledge/experience with JIRA or similar tool
  • Experience in AB-testing, Data Analytics, creating extensive reports
  • Any data analytics or data science education (self-education counts as well)
  • Good spoken and written command of the German language

We offer:

  • Working in one of the leading SAAS startups in Germany
  • Flat hierarchies and guidance from our experienced and talented team
  • Working closely with senior management, learn from their experience and have them as mentors to develop your skills
  • An international team and a great atmosphere, with regular events such as Friday evening beers, table soccer, ping pong and darts
  • Home office once a week and flexible working hours
  • Private company pension plan
  • Regular feedback meetings
  • Up to 30 days of vacation, earning 1 additional vacation day each year of employment
  • One sabbatical month after each year of employment
  • Great cooperations with different partners for employee discounts
  • Yearly education budget of 1.000€ for job-related training (after 6 months of employment)