Director of Product and Customer Experience

Simply Business has disrupted the business insurance world in the UK and beyond. Since forming in 2005, we’ve helped thousands of small businesses find the protection that’s right for them – from butchers and bakers to personal trainers.

We’re obsessed with making the process of finding insurance as simple as it can be for small businesses, with no hint of compromise on choice, quality or cost. Running a small business is hard enough as it is – most just want to get their insurance sorted, quickly, effectively, and know that it’ll be there for them if they need it. That’s what we provide.

As we’ve grown, we’ve challenged a traditional industry and gone from an ambitious start-up to one with over half a million current customers. We’ve won awards for being the UK’s best place to work and are proud to be an accredited B Corp – a business that’s a force for social good.

At the heart of our products and services is a talented and agile team that understands the importance of a 100% customer focus and how that drives commercial success. We have invested significantly in setting up a talented team and our next leader will build on that and the further organisation. They are genuinely empowered and autonomous team whose mission is to discover and deliver technology products that customers love, that will work for our business.

These products cover our online shop, call centre applications, insurance platform and beyond. It’s an exciting opportunity to be part of a company that has embraced modern product ways of working, and has invested in product discovery to help us find the next big thing for our customers.

If you are a customer obsessed, strategic-thinker, experienced communicator and seasoned product professional, get in touch.