Product Manager

At Co-op Digital we’re using digital technology to create better ways of doing business for our members, customers and communities. We’re agile, fast-moving, and innovative. And we’re building a team that reflects the rich diversity of the communities we serve. If you can bring us the inquisitive nature and excellent people skills we need, we can offer you the chance to learn new skills and build a career as a product manager with a business that’s using digital to make a difference.

As a product manager at Co-op Digital, you’ll sit at the crossroads between business, technology and user experience. We’ll look to you to root out and clarify user needs with researchers and designers; talk with and listen to members, customers and colleagues in the field, and become an expert in retail, funeralcare, insurance, or another of our business areas. Your ultimate goal will be to prioritise effectively and remove blockers so your multidisciplinary team can discover and create products that are easy to use, feasible to build, and loved by our customers, members and colleagues.

We have lots of ongoing projects currently at different stages, from discovery to alpha, beta and live. We’ve built Co-op Guardian – an award–winning, cloud-based application for our funeral homes that lets our colleagues spend more time with bereaved families. And we recently started a product to discover how we can help communities connect together to solve problems they care about. Take a look at our blog for more information about some of the different services we’re building.

What’s important to us:

– We think agile is useful but we don’t always follow it to the letter. We do whatever works best.
– We strongly believe in the value of good design. We believe it can a primary differentiator in an increasingly crowded marketplace.
– We might be called the Digital team, but we’re not only concerned with screens. We care about the entire customer experience from awareness of the product through to customer support.
– We strongly believe in the combined value of research & data. If you don’t want to get out and talk to customers, this role isn’t for you. Just sitting and looking at Google Analytics won’t cut it.
– We run a team that is data-informed. We think being data-driven is soulless and dangerous. Clean, confident, clear data combined with customer insight is what drives our decisions.
– We want to build small, collaborative, cross-functional teams that push each other to create elegant, simple solutions to difficult customer problems.

What you’ll do:

– spot opportunities for innovation and efficiency, and turn these insights into concrete outcomes that align with our strategy
– define how your products get held to account, and make sure those metrics get tracked, including commercial accountability
– get people excited about what you’re going to make so they can be your champions and early adopters
– articulate your product vision to the team, and break up its delivery into meaningful, achievable goals
– translate user needs into compelling stories designers can use to draw user flows and interactions, and developers can use to build the product
– plan the pipeline and make sure wherever possible, tech and design patterns are reused
– lead, organise, inspire and unblock designers, developers, data scientists and others within the multidisciplinary team with sharp analysis and well-communicated decisions
– interpret how customers use our live products, and translate that data into new opportunities for features that solve real problems.

We’d love to talk to you if:

– you have experience of agile development/delivery
– you’ve got a background contributing to the delivery of digital services
– you have strong, well-informed opinions but are open to being convinced otherwise through thoughtful discussion and debates with your teammates.
– you have a bias towards action; you’re scrappy and ready to roll up your sleeves and do what it takes to get stuff done.
– you are a problem solver and spend your time figuring stuff out rather than explaining why it can’t be done.
– you are incurably & insatiably curious. You probably know the difference between baking soda and baking powder (if you don’t now you want to go and find out don’t you?)
– you can collaborate with and influence all kinds of different people across different levels and backgrounds
– you’re a good storyteller who can present a compelling vision to your team
– you’re keen to learn and develop your skills

Don’t worry if you have a job title of Product Manager, Product Owner, Product Lead, or Product-whatever. We’re interested in talking to people with the right behaviours to become a great Product Manager, regardless of background. Of course, if you’re already a Product Manager we’d love to hear from you too!

Don’t meet all the things we’ve listed above? Don’t worry. We’re prepared to invest in people that have got the right behaviours with the potential to become a great Product Manager.