User Experience (UX) Manager, Waitrose Digital Development

Waitrose & Partners is in a very exciting place. 

We have a rapidly expanding digital arm that is blending beautifully with our bricks and mortar to provide seamless and innovative customer experiences.


You will be a positive, self-motivated, “people” person who is obsessed with creating the best customer experience. Someone who loves being part of a large team, where you will shape, nurture and develop a growing team of UX Designers, giving timely direction, support and feedback and working closely with the other UX and UI Managers to coordinate effort.

You’ll ensure your team’s ways of working are set up for success. You will inspire and motivate and get a kick out of bringing the UX/UI team, stakeholders and colleagues together to co-create greatness – exploring and defining what will delight the customer and achieve commercial success in equal measure.


– Developing the UX practice: optimising ways of working and design quality; growing and nurturing a strong team of UX expertise via guidance, direction and mentoring
– Working closely with the Product teams and other managers to plan UX resource requirements according to team and business priorities. Fulfilling all recruitment; carefully liaising with HR and external agencies to attract, select and grow a talented team of designers
– Building relationships across the business in order to facilitate, influence and educate on all aspects of the customer experience including collaborative ways of working and a lean, test and learn approach. Stimulating good working relationships and practice between UX, UI and the Insight teams
– Actively contributing towards team and programme-level strategy planning, coordination and implementation activities. Working with the Product team and the business to shape and fulfil customer and business goals
– Working closely with Lead Designers to mentor and guide the wider UX team and plan and perform team-related activities. Developing your team’s professional skills and knowledge as well as your own

Salary £57,000 – £72,500