Lead User Experience (UX) Designer, Waitrose Digital Development

Waitrose & Partners is in a very exciting place. 

We have a rapidly expanding digital arm that is blending beautifully with our bricks and mortar to provide seamless and innovative customer experiences.


You are a skilled and experienced end-to-end UX Designer, who has a portfolio to prove it. You can demonstrate working from discovery stage to finished product using user-centred design methodologies. You can plan, rationale and execute a clearly defined and intelligently thought-through process in order to identify and meet customer and business goals. Importantly, you can bring stakeholders on this journey.

You’ve a great eye for detail, are able to communicate clearly and can translate ideas to stakeholders and team members alike. Importantly, you know when a sketch is sufficient and a high fidelity prototype is overkill. You have previous experience working in Agile and understand what is required to ‘work lean’ – working closely with your colleagues to iterate and learn quickly.


–Working alongside your UX manager to look after the team and plan and carry out team-related activities
–Leading a small team of UX designers working in agile, multi-disciplined teams whilst fulfilling your own team obligations
–Actively driving design quality, consistency and great ways of working between teams through a regular feedback process with your reports and line manager as well as the wider Product team. Ensuring that the communication is constructive and helping to promote a positive culture through team empowerment (Partnership Principle One)
–Pro-actively troubleshooting and problem-solving ongoing team issues
–Promoting a user-entered design approach and encouraging your team to do so via team-share sessions, presentations and activities. You will play a lead role in sharing and developing the Community of Practice sessions
–Building and developing relationships with design peers and business stakeholders to influence all aspects of the customer experience
–Within your Agile delivery team, collaborating closely and regularly with colleagues – especially UI and UX Research to brainstorm and generate ideas

Salary £57,000 – £72,500