The Associate Product Manager, Service and Support, will guide NPR Digital Media in a building scalable, reliable, secure and performant platform to connect internal and external service, support and escalation processes.
The Associate Product Manager, Service and Support, will research and understand the needs of diverse Digital Media clients as they endeavor to provide excellent customer service issue resolution. The Associate Product Manager will be a critical member of the team as we redefine and replatform our internal support practice to best sustain the needs of the public media network.
What We Are Looking For
- Systems thinking: Identify patterns and understand human processes to figure out how our technical systems can best support our daily work.
- Data-Driven Decision Making: Evaluate evidence from a variety of forms of data – qualitative interviews, user observations, surveys and system analytics – to make prioritization decisions.
- Excellent communication skills: Demonstrated experience as a contributing team member who listens to and respects the expertise of others ideas while confidently offering their own perspective. Solid written, oral and presentation skills.
- Technical aptitude: Facility with learning new software and technical systems. Demonstrated curiosity around technology and learning new skills in this space.