The Technical Product Manager will be responsible for coordinating internal teams to deliver products that fill gaps in market and increase customer satisfaction. Primary responsibilities include gathering and documenting product requirements, prioritizing the product backlog and ensuring all product initiatives are executed in line with the product vision. This position will be an integral piece of our team and where you will contribute to building a world class solution for our business and customers while following product best practices.
Responsibilities:
- Work closely with the Product Team to gain a complete understanding of the product vision, direction and needs
- Promote the vision throughout the company to ensure Development, Sales, Service and Marketing efforts align with the vision
- Assist in building out our product team in a grass roots product focused environment
- Implement lean product methodologies and process flow
- Incorporate Dual Discovery-Delivery Process best practices, bringing the team along when possible to get direct access to user interviews, shadowing and prototype feedback
- Create and maintain product documentation. Define requirements, user stories, and acceptance criteria for product functions and features
- Fill Product Owner role in Agile/Scrum processes
- Coordinate and lead internal teams through the design, development and testing of new product releases. Balance business objectives and customer needs, reconciling the goals of the business with benefits to the customer
- Suggest and make strategic decisions on deliverables to balance full featured product with MLP (Minimum Lovable Product) when business needs dictate. Become the product’s “go to” resource for other internal teams. Gather product requirements, prioritize feature implementations and improve overall user experience
- Measure adoption, usage data, and business results from product launches. Gather user feedback and establish internal feedback loops. Suggest product enhancements to improve user experience. Analyze ideas and bring recommendations to leadership for prioritization
- Oversee implementation and release workflow and deadlines from a Product perspective. Work with Development and QA throughout the sprint to ensure that the work will meet business requirements and is controlled for scope. Perform quality assurance acceptance testing and support user testing as appropriate on user stories
- Work with users to validate concepts, themes, vision, and prototypes. Assist in developing and maintaining success measurements (KPIs)
- Clearly and continuously communicate the status of work on the product roadmap and in development. Ability to draft release notes for launches
- Manage product backlog