Are you the go to person when it comes to all things retail products? Do you have experience building long lasting relationships? Can you help us build Metro Bank’s credit card and personal loans proposition? If yes, then we may have the role for you!
As the Head of Retail Cards and Loans, you will look after unsecured lending products in the retail space – credit cards and personal loans. You will have full ownership of your products, including P&L, pricing, performance and risk management. As part of your role, you will take ownership of propositional development in the retail unsecured lending space including leadership of strategic projects. You will have an amazing opportunity to work and build relationships with our key strategic partners.
So what would you be doing?…
• Owning the end to end product management of all retail cards and loans products
• Establishing a vision and strategic direction for the team, and a roadmap for delivery
• Running a team that looks after our credit card and loan products in the retail space
• Leading on key retail unsecured lending initiatives – from tactical fixes and incremental improvement projects to larger, strategic programmes
• Making sure the Cards and Loans team is closely aligned with other business functions that support delivery of products to customers
• Representing Cards and Loans in leadership forums, risk committees and external meetings with regulators and third parties
You need to be this kind of person…
• Passionate about providing unparalleled levels of service and convenience for customers
• Prepared to stick at something – we get nervous if someone has jumped from job to job
• Able to work and learn quickly in a fast paced, fun and dynamic environment
We always support colleagues to develop their skills. But to be successful in this job you really do need to already be able to do most of these wonderful things…
• In order to be amazing in this role, you’ll need extensive end to end retail product management experience, you may have been a Lead Product Manager or Head of Retail Banking Products with team management skills
• Naturally you will have an understanding of propositional development process, product innovation and business case development
• We need you to have commercial and financial modelling experience and knowledge of core IT concepts
• Understanding of retail banking regulation and the regulatory environment is really important
• It would be great if you are able to map and analyse customer journeys draw insights from customer feedback
• Ideally you will have great negotiation skills and experience building and running partnerships with third parties