UX Designer

About Railsbank

Railsbank is the world’s leading global open banking platform that gives customers “access to global financial services” with 5 lines of code.

The company was founded by serial finTech entrepreneurs who previously founded successful and award-winning companies like Evolution and Currency Cloud.

Since starting in 2016 in London the company has expanded across Europe, launched in Singapore and is currently extending capabilities in SE Asia, USA and Australia.

The success of Railsbank has been purely down to the high-performance team who have an unwavering believe in a set of core values that unite us.  Through building a team on core values means that we are also a diverse and inclusive team. For example, Railsbank are the only FinTech in the world with a 50:50 male:female employee ratio.

The team’s performance has been recognised through both customer successes and Railsbank winning many awards including being in the FinTech50 (Europe’s top 50 FinTech companies) for two years in a row.

We are now scaling the company across Europe and SE Asia and looking for exceptional people who share the same core values to join team Railsbank.

The role

We believe in autonomous teams, so you should expect to own the design of products and internal processes, constantly collaborate within your cross-functional team and communicate your goals and progress to the rest of the company.

This position includes the following responsibilities:

  • Build an understanding of our users’ needs and champion them in all of the company’s products and services.

  • Gather input on existing user flows and processes, outline these visually and propose improvements to enhance the customer or internal user experience

  • Design new user interactions and processes from scratch in collaboration with other internal stakeholders

  • Work within a multi-disciplinary team to design and deliver user-interface designs and journeys across our digital platforms

  • Rapidly produce multiple concepts and prototypes; knowing when to apply pixel-perfect attention to detail, and when to make low-fi sketches and prototypes.

  • Create concepts, wireframes, storyboards, user flows, process flows, site maps and prototypes to effectively communicate interaction ideas.

  • Execute visual stages from concept to final product and coordinate build with the Development Team.

  • Work closely with a wide range of people from across the business to understand and interpret requirements, identify opportunities, and communicate design strategy and rationale.

  • Conduct stakeholder interviews, competitor research and user analysis to support your design decisions and recommendations.

  • Identify, establish and promote guidelines, best practices, and standards to enhance the overall usability and user experience.

Railsbank is growing very rapidly, but remains a small company in which the team are required to contribute to many aspects of their departments’ roles in the wider business. The rate of change is very fast, and the role may also require work being undertaken, sometimes at short notice.

What we look for in your professional skills

You’re likely to be educated to degree level or equivalent, with excellent communication skills (across all media) and possess the ability to ‘get things done’ in a flexible dynamic organisation without having to rely on line-authority over other team members.

You will be a storyteller, you will be able to capture and communicate complex ideas, be a creative problem-solver who thrives in a fast paced, collaborative environment.

Passionate about developing strategies derived from insight, with the mastery of your craft to turn these into products (both interactions and visuals) adhering to user-centred design principles.

You are constantly looking to hone your design instinct through user feedback. Whether through hands-on user research, or by designing options for multi-variant testing.

Excellent problem-solving skills and familiarity with technical constraints and limitations when designing for platforms such as desktop and mobile, conversational and voice interfaces, Android and iOS apps.

An advocate for user-centred design combined with a willingness to continuously learn and develop.

You will have:

  • A well-rounded knowledge of product systems, design thinking, and what’s possible to execute in code.

  • Have a mix of User Experience and User Interface design skills – including interaction and Information Architecture design, psychology and user-centred design principles.

  • Familiarity with API design preferred – you understand and appreciate the beautiful of the API user journey

  • Excellent written & oral communication skills and comfortable sketching ideas and wireframes.

  • A passion for all things design, with the ability to demonstrate this passion through your work and when communicating with business stakeholders and customers.

  • Proficiency with industry standard design tools (e.g. Sketch, Photoshop, Illustrator, Axure, InVision etc).

  • Strong sense of ownership and drive – you are able to execute in a fast-moving, dynamic environmentwhile prioritising across multiple projects

  • Experience in fintech, financial services (preferably challenger banks, payment schemes, cards or FX), or tech companies creating SaaS / PaaS products preferred

  • A portfolio of work that you can use to demonstrate your skillset and experience.

You are a team-oriented person with excellent written and verbal communication skills and are able to talk easily to people at all levels.

You have good organisational skills and the ability to thrive in a fast moving, agile and dynamic environment that is fun, but serious as well (we are responsible for other people’s money and we take this and our regulatory responsibilities very seriously).

Role location and hours

Unless agreed otherwise the role will be a full time role and you will be based in our London offices.

What we look for in our team members and our values

Being an integral part of the Railsbank team and sharing our values is important to us.

The environment at Railsbank is fast-paced, exciting, and dynamic. It suits people that love to collaborate and support one-another.

We are all driven by the same values and are looking to welcome new people to the team that share these values.

Our values are: excellence, accountability, diversity, work/life balance, trust, fun, inclusive, friendship, noble cause, and respect.

Equal Opportunities Employer: Railsbank is an Equal Opportunity Employer and does not discriminate on the basis of race, religion or belief, colour, sex or gender identity, sexual orientation, age, disability, national origin, marital status, or any other basis covered by appropriate law.