At Autonomic, we are building the Transportation Mobility Cloud, an open platform which connects vehicles, people, and cities. We imagine a world where smart systems work in unison to eliminate congestion, accelerate travel, reduce pollution, and improve safety. We need your help to craft the products and services that will help turn that vision into a reality.
As part of the Product Management team you will own one or more critical components of our TMC platform, defining the vision, strategy and roadmap. Reporting to the Director of Product, you will collaborate across many different Autonomic teams as well as our customers and technology partners to help us create the future of Transportation and Mobility.
Responsibilities:
Own the vision, strategy, planning and execution for Customer Experience at Autonomic, including but not limited to UI, API usability, user journeys, documentation, training
Working closely with our support team, provide tools & processes to ensure our customers and developers have the best possible experience resolving their questions or issues
Be the champion and subject matter expert (SME) for Developer eXperience(DX), ensuring consistently high standards as the platform continues to grow & mature
Participate in high-level strategic planning meetings with customers, executives, and effectively translate topics in the broader customer experience domain into actionable goals & tasks
Take a lead role in discussions with engineers, designers and other stakeholders in discussions ranging from high-concept design to deep technical levels, making sure the voice of the market and our customers is being heard
Balance competing priorities to optimize the product roadmap
Occasionally manage projects relevant to areas of expertise to bring about change in product, processes, organization
Design and implement responses to CX, DX or documentation aspects of customer-driven programs
Requirements:
Recent experience managing cloud-native platform products
Experience managing platforms products with a strong API component where developers are a key type of customer
User/developer centric philosophy and approach to product management including proven ability to rapidly & iteratively create interface design hypotheses, test, and if validated take the design to production
Strong technical and leadership skills, coupled with excellent written and verbal communication abilities
Equally comfortable interfacing with agile development teams and stakeholders at customer and partner organizations, including large multinational corporations
Experience managing product backlogs in an agile environment
Product management experience with platform microservices
Understand agile rituals and artifacts – inception, iteration planning, retrospectives, etc.
Assist in design, implementation and use of UI, API, documentation standards
Above all, you have a passion for customer success
Desired Qualifications:
Recent experience in one or more of the following: CX, UX, Developer eXperience(DX), Information Architecture, HCI/Interaction Design, Visual Design, Design Research, Usability Design/Testing, HMI
Masters or Bachelors Degree in Computer Science or similar discipline
Minimum of 3 years in a technical product management role in an enterprise setting
Background in transportation, automotive, embedded systems, IoT
Experience with cloud deployments on Amazon AWS, Microsoft Azure, AliCloud or similar
Stay abreast of current CX, DX, UX, & design trends
Well versed in Privacy By Design and various privacy frameworks as they relate to platform design
Our Statement Regarding Equal Employment Opportunity and Diversity
Autonomic is committed to equal opportunity in employment and to fostering a diverse workforce, free from harassment and discrimination, in which all individuals are treated with respect and dignity. Autonomic does not discriminate on the basis of any grounds prohibited by applicable laws. Autonomic’s equal employment opportunity and nondiscrimination policies apply to all employees, all applicants for employment, and all aspects of the employment relationship.
Accommodations for applicants with disabilities throughout the recruitment, selection and/or assessment processes, where needed, are available upon request. Please let us know if you need assistance completing or participating in the application process.
We consider diversity in our workforce to be an invaluable asset, and we strive to provide an inclusive work environment in which different ideas, perspectives, and beliefs are respected. It is the duty of every employee to assist Autonomic in maintaining this culture of inclusion.
Background Checks
Applicants who receive a job offer will undergo background checks. Autonomic complies with applicable laws regarding background checks, and applicants will be provided an opportunity to explain and correct any criminal history background information during the hiring process.
Applicant Certification
By submitting an application, I hereby certify that:
I accurately disclosed all relevant information on this application and will, in the future, provide accurate information throughout the hiring process.
I understand that any false statement, representation or omission of requested information may result in disqualification from employment with Autonomic, or, if discovered after I am hired, termination of employment.
I understand the application is not an employment agreement, that (for U.S. locations only) employment with Autonomic is at will, and that employment is conditioned upon receipt of satisfactory background checks and provision of documentary proof of my legal right to work in the US or Canada, as applicable.