Lucky Voice is looking for a brilliant Product Manager to join our team in London. Founded by Martha Lane Fox and Nick Thistleton, Lucky Voice is a growing karaoke company with lots of exciting plans for the future, having opened our most successful venue in Holborn this year. We are looking for an ambitious Product Manager to join our team to take care of the future of our digital products. We work in close-knit cross-departmental teams and value collaboration, innovation and integrity. With a range of digital products spanning from multiple mobile optimised websites to bespoke karaoke software, our product team work on a number of projects, striving to continuously improve the end-to-end karaoke experience for our users and customers.
We’re looking for someone with experience of:
Working with agile methodologies (we use Scrum)
Breaking down user problems into epics, user stories and tickets (we use ASANA and JIRA)
Working with a remote team of developers
Planning, managing, carrying out and analysing user testing – from face to face, through remote to surveys, heat maps and online polls
Managing multiple digital products and projects simultaneously
Creating and managing roadmaps and sprints
Managing teams and external agencies
Project risk assessment and evaluation within product management
UX research and design across web and mobile applications
Day to day you will:
Manage a cross-functional team including a Junior Product Manager, a Project Manager and a team of software engineers and testers
Brainstorm, test and develop product improvements through quick prototyping, wireframing and user behaviour analysis
Work with the Junior Product Manager on planning, managing, carrying out and analysing user research
Work with the Sales and venue Managers on an ongoing calibration of the booking system to support their teams in enquiry conversion and a delivery of a great end-to-end karaoke experience
Work with a Designer and a Brand Manager on the delivery of updates to the UI of our products
Work with a Project Manager, a team of engineers and a Junior Product Manager on planning and timely delivery of all running projects
Work with the senior management team on the alignment of the business objectives with user-research backed product improvements
Ensure that there are clear, up-to-date and on-strategy objectives and indicators, by appropriately setting and continuously managing OKRs, backlogs, sprints etc.
Create, drive and maintain roadmaps for multiple digital products including our website and the bespoke karaoke software
Collaborate with Marketing, Brand, Operations, Sales and IT on ongoing improvements to the digital products and systems in line with their teams’ suggestions and requirements
Support the Junior Product Manager in the company-wide reporting delivery and optimisation of the existing reports
You’re the one we’re looking for if you:
Enjoy breaking down problems and understanding their true nature as well as their significance and priority within the bigger picture (product and business-wise)
Enjoy working closely with your team, leading change while involving members in decision making and the shaping of the future of their work
Are comfortable managing priorities and trade-offs based on changing circumstances within the business
Are keen to collect, assess and if necessary challenge incoming product suggestions, requests and feedback
Care to advocate for the users and have their best interest, enjoyment and satisfaction from interaction with the products you build at the centre of your attention
Look forward to support, share knowledge and experience with the less experienced members of the team (and wider business)
What we offer:
Support with your personal development with access to a generous training budget
Autonomy with team management and decision making
Central London based office with flexible working hours and working from home policy
Regular company-wide outings
Access to exclusive Perkbox offers
Free karaoke room hire + discount on drinks in Lucky Voice venues
Annual bonus on top of salary, based on business performance
25 days of holiday