Product Manager

BentoBox empowers restaurants to own their presence, profits and relationships. The hospitality platform disrupts third-party services that come between the restaurant and the guest. BentoBox puts the restaurant first and offers tools that drive high-margin revenue directly through the restaurant’s website, including online ordering, catering and gift cards. BentoBox is trusted and loved by over 5,000 restaurants worldwide including The Meatball Shop, Joseph Leonard, Union Square Hospitality Group,  Eleven Madison Park & many more. Learn more at

We’re looking for a talented Product Manager to play a crucial role in developing and executing the BentoBox roadmap. Reporting to the VP of Product, this individual will take on two business critical roles across core product and growth: (1) building tools in the CMS to help restaurants drive diner acquisition and retention, and (2) driving customer growth and LTV in collaboration with the growth marketing team. In this joint core product and growth role, this PM will work to bring value-driving product enhancements and conversion-focused experiences from ideation to launch.

What You’ll Do:

  • Own business-critical OKRs and collaboratively define your team’s product roadmap through customer and competitive research and data analysis
  • Work closely with product design, engineering, marketing and other stakeholders to drive initiatives from ideation through design, execution, and launch
  • Perform direct customer research to identify pain points, define requirements, and ensure solutions satisfy customer needs
  • Drive conversion-focused growth initiatives and experiments to increase customer acquisition and LTV
  • Lead agile development ceremonies and find opportunities to test assumptions and build MVPs
  • Define, monitor, and analyze product metrics and use learnings to improve prioritization and development
  • Clearly track and communicate product plans, trade-offs, and results to a wide range of audiences

What You’ll Bring:

  • 3+ years of user-facing product management experience, preferably on a SaaS product
  • Experience driving cross-functional teams, including engineering and product design
  • Strong product intuition and experience solving customer pain points and breaking down ambiguous problems
  • Experience with growth, marketing, or conversion-focused experiences
  • Great analytical skills and familiarity with SaaS KPIs and analytics tools
  • Proven track record of successfully managing and delivering digital products
  • Excellent communication and presentation skills, accommodating both engineers and business stakeholders
  • Ability to operate semi-autonomously in a fast-moving, agile environment
  • Passion for the hospitality industry and a proactive mindset

What We Offer

  • Competitive salary + equity
  • Full benefits (medical, dental, vision, 401(k), commuter benefits, life insurance)
  • Flexible vacation plan
  • Paid parental leave
  • Professional development, growth, and support
  • Perks when dining with BentoBox customers such as tip reimbursement
  • Stylish SoHo office with fresh snacks, seltzer, cold brew coffee, and a bar
  • Delicious catered lunches from BentoBox customers every Friday
  • Ability to make a positive impact on the hospitality community