dotmailer is looking for a Product Manager to join the Product Management team, based in our East Croydon tech hub.
We need an enthusiastic and motivated colleague to join our growing Product Management team. Working closely with the other Product Managers, Marketing, Sales and Development teams you will take responsibility for a number of products within our leading email marketing automation software platform. You are expected to become an expert in your field, conducting in-depth marketing research and guiding the product through its entire lifecycle.
Experience in CRM is a key requirement and SaaS is a highly desirable requirement for this role.
Responsibilities
• Be the voice of the customer – always put them first in development and drive exceptional customer experiences across our product
• Specifying market requirements for current and future products, conducting market research supported by thorough research, competitor analysis, on-going visits to customers and non-customers and discussions with partners.
• To drive our key CRM integration products, which include Salesforce, Microsoft Dynamics CRM and OroCRM
• Driving a solution set across development teams, primarily with our Development and Platform Engineering teams and Marketing communications.
• Manage the development project during release cycles, working closely with engineering to deliver exception features and value to our products
• Support the product’s Go To Market strategy and deliverables
• Evangelise the product to both internal and external stakeholders
• Train and support our Sales and Client Services teams throughout the product lifecycle
• Perform product demos
• Manage the product lifecycle, gathering and prioritising product and customer requirements
• Proactively seeking improvements to our ways of working
• Monitoring and reporting on progress, impact and consistency across the business and identifying a clear set of KPI’s for each challenge
• Working with the technology team to discover the right solution for product challenges
• Ensuring structure, focus and quality in product development
• Gather input from stakeholders to identify opportunities and turn these into actionable roadmaps
• Being on top of the user feedback and user flow metrics to identify opportunities to improve the user experience
• Monitoring and reporting on progress, impact and consistency across the business and identifying a clear set of KPI’s for each challenge
• Working with the technology team to discover the right solution for product challenges
• Ensuring structure, focus and quality in product development
• Balance product requirements and market impact against time to market and project risks.
Key Skills and Experience
• Strong (4+ years) digital Product Management experience, preferably within SaaS or a related field. Experience in digital marketing and marketing automation platforms be highly beneficial.
• Significant experience working in Agile environments
• You will have experience with CRM systems and understand the problems they solve.
• Experience with Salesforce, Microsoft Dynamics CRM or OroCRM would be highly beneficial
• You will be able to demonstrate exposure to and experience of core development skills information architecture, user journeys, wireframe design, testing and design briefs
• Proven ability to articulate business opportunities into actionable roadmaps through to implementation
• Excellent communication skills – both written and verbal in English
• Excellent stakeholder management skills
• Good academics (or equivalent work experience)
• Highly skilled at critical decision-making; ability to evaluate business issues and resolve problems
• Must be able to thrive in a highly dynamic, flexible work environment and switch rapidly from strategy to execution
• Excellent time management and prioritisation skills
Personal traits
• You are passionate for and have a good understanding of new technology and digital marketing trends
• You are a great builder of solid working relationships with peers and leaders
• You work closely with other colleagues and bring people with you on the product journey
• You are creative, analytical and pragmatic you will be able to provide recommendations and make decisions on behalf of the customer and business.
• You are detail focus and can plan well; you will look ahead, raise issues, provide solutions, and hit deadlines.
• Very strong communicator that demonstrates strong written, verbal communication and presentation skills to all levels of seniority and disciplines within the organisation.
Our ideal candidate will have a record of success in SaaS product environments, delivering measurable results. This team member should have the ability to work enthusiastically with the engineering teams and other colleagues outside of Product Management to achieve business objectives.