The Company
Rodan + Fields® is defining the future of social commerce for a social category. As a leading anti-aging skincare company founded by Dr. Katie Rodan and Dr. Kathy Fields, world-renowned dermatologists and creators of Proactiv® Solution, Rodan + Fields crowd sources the marketing and sales of clinically-proven, transformative products by empowering personal enterprise. Rodan + Fields is a fast-paced, values-anchored company at the intersection of consumer packaged goods, digital products and personal enterprise in the heart of San Francisco.
The Opportunity
Rodan + Fields is seeking a tech savvy Senior Product Manager with experience in CRM platforms, workflow management, and customer service technologies. We are looking for someone who is passionate about technologies that enable rapid growth & flexibility for our internal and external customer digital products that support the R+F vision: Changing Skin & Changing Lives.
In this role, you will collaborate with business partners, external vendors, engineers, other product managers, design experts, and most importantly, the users, to define a product roadmap and delivery plan. You’ll drive all aspects of product development, from discovery to launch, and are comfortable taking on many different tasks to get your product live. You constantly look for ways to improve our experiences, share your ideas, and take action to make it happen.
Responsibilities
Guide the vision and overall roadmap for products & projects under your responsibility. Gather input from both internal business partners, other product managers and external sources, and craft a prioritized roadmap that is feasible and can be measured.
Be an evangelist for your products; articulate the customer and business value to all levels of the organization. Develop compelling presentations and prototypes to communicate your product story.
Translate business requirements into technical requirements.
Identify technology trends and digital product opportunities for Rodan+Fields based on user, business, market & tech inputs – with a thorough understanding of the R+F Digital strategy and vision.
Work collaboratively & drive the launch of the projects under your responsibility. Make thoughtful decisions on the fly, constantly clearing roadblocks to getting your product live.
Work with third party technology providers as required, ensuring the requirements of our platform products are implemented according the needs of the business & product strategy.
Requirements
5 to 7 years experience in product management, with proven delivery of CRM platforms & customer solution applications. (Salesforce experience is a plus.)
Strong technical understanding of customer care best practices, workflow management, and customer service technologies.
Proven ability to develop, communicate and gain consensus on a product roadmap or feature set for a platform product supporting a consumer facing product portfolio
Demonstrated success in working with web product teams – leading collaboration between external and internal engineering, UX, project management & product teams; shipping products that deliver results.
Strong analytical skills and a drive to experiment; demonstrated ability to use data to drive decision making in product development
Ability to manage complex builds through thoughtful prioritization and disciplines that drive towards delivery
Demonstrated ability to evaluate vendor products to meet current or future needs.
Bachelor’s degree in CS or related technical field ideal, or substantial experience with CRM platforms.
An assertive, direct communication style, with the ability to inspire and motivate others across the company. Collaborative, energetic and hands-on team player.
Experience thriving in a fast-paced, fast growing start-up like environment.
Ability to positively adjust to a rapidly changing environment
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