UX Researcher

With a global portfolio of tens of thousands of activities in more than 80 countries around the world – ranging from admission tickets for museums, events and attractions via guided tours all the way to boat and bicycle tours – Musement has helped to innovate the global tours&activities scenario and reach one million users monthly.

Musement is part of TUI Destination Experiences, the world’s leading provider of destination experiences. With 9,000 employees, the company generates a turnover of 700 million euros. TUI Destination Experiences, based in Palma de Mallorca, offers its customers a broad product portfolio of high-quality travel experiences. The company sold more than 6 million activities and excursions last year. Through its subsidiary Intercruises, TUI Destination Experiences is the world’s leading provider of cruise handling services. The development of sustainable tourism in all destinations in which TUI Destination Experiences operates is a key feature of our corporate culture.

TUI Destination Experiences is part of TUI Group, the world’s leading tourism group.

Your mission @Musement

The UX Researcher’s goal is to provide answers to the most challenging questions in the product’s design. The UX Researcher reveals what the consumers need from the business’s products by conducting primary research, exploring consumer behavior and motivation, and working with the Product Design, Product Management, Business Intelligence and Product Development (engineers) in developing and evolving the product.

What you will do with us 

  • Manage and conduct user research and concept development
  • Research buyer personas and investigate buyer behavior
  • Involve final users in the process of proposing, wireframing, and implementing UX improvements
  • Work closely with marketing, business intelligence and product management teams to identify research topics
  • Participate in recruitment activities for user research
  • Plan and implement the overall user research strategy and methods

What you are expected to bring

  • User interviews
  • Usability tests
  • A/B tests
  • User Personas
  • User Journey Maps
  • Experience Mapping
  • Service Blueprints
  • Co-Design techniques
  • Fluent English

What will help you be successful in this role

  • Critical thinker and problem-solving skills
  • Team player
  • Good time-management skills
  • Great interpersonal and communication skills

What you already achieved

  • 3+ years of experience as UX Research Specialist or similar role
  • In-depth understanding of UI design Experience with conducting user research
  • Experience with qualitative and user-centered design methodologies
  • Working knowledge of quantitative, behavioral analysis and statistics


  • Tickets restaurant
  • Musement is a certified Great Place To Work®2019 among the Top 25 Best Workplaces in Italy http://www.greatplacetowork.it/
  • The opportunity to join the team of one of the most exciting divisions of Europe’s largest travel company