Hello, future addition to Customer.io! We’re looking forward to getting to know you better, but you probably want to know what you’re getting yourself into. You can check out our careers page, or read on.
At Customer.io, our mission is helping businesses talk like people. Today, we do this with messaging software that allows businesses with large user-bases to send targeted, more relevant communication at scale. Our customers include Shutterstock, DigitalOcean, Handy, and Watsi.
Our new Product Manager:
In short, we’re looking for someone who will help us take customer.io beyond email and empower our customers to reach their users no matter the medium. You will own the creation, execution and ongoing improvement of our process for prioritizing new enhancements and existing bugs.
You would collaborate with multiple teams; right now, Product consists of our CEO Colin, product manager Jóhann, and senior UX/UI designer Ivana. You’ll spend significant time learning both the product and our customers and be able to speak to their needs and pain points. You’d also work with people from the front-end team, customer success, engineering, and tech support.
What skills will you bring to the table?
At your core, you’ll be an excellent communicator, in a variety of contexts. You’ll be collaborating with our multidisciplinary teams — being able to express your ideas and building understanding will be key.
Wondering about the specifics? Here they are— in your day-to-day, we’d want you to:
- Collaborate with our team to prioritize and define the roadmap; you’ll be distilling abstract features into discrete requirements
Assist with backlog grooming, and ticket prioritization, and contribute to design tasks like prototyping and wireframing. - Own the system for bugs and enhancements – you’ll prepare the weekly engineering meeting with a prioritized list of work for the engineers.
- Participate in and conduct user research; help us create a process for this so we can continue to provide external feedback to the whole team, and forge relationships with our customers.
- Help us iterate and improve on our developing product processes to build features faster and more confidently
- Interact daily with multiple teams including engineering, support, design, marketing, sales, and success across multiple timezones to share product knowledge, align our teams, and surface ways to best serve our customers.
As you can see, communication and collaboration are the foundations of this role, as is a solid software/SaaS background. We want to talk to you about your experience in product or development or design, on how you owned a feature from product planning stages to release, and what excites you about the future of audience engagement by using data and messaging.
We’re trying to move fast and build things the right way, and building our processes iteratively as we go. If they’re looking for a work environment where all of this is in place, they likely won’t find it here. But if they want to contribute to these foundations, awesome!
Why should you work with Customer.io?
We want to enable you to do your best work, and this is how we aim to do that—
Equity: You’ll own a piece of the company. It’s not a get-rich-quick deal, but if you stay around for a while, we’re planning to be a long-lasting company, and your piece of it may be a nice bonus.
Big impact: Our team is small, but growing quickly. The work you do will materially impact how successful we are as a company, both with our product and our culture.
Great tools: Everyone in the company has a budget for a great computer, motorized standing desk, Steelcase Leap office chair, external monitor, and anything else you’d like to get your job done.
Health benefits: We pay 100% of your premiums for medical, dental and vision.
Retreats: We want everyone in our company to connect in person whenever possible, so we get everyone together once a year. We’ve had retreats in Barcelona, Romania, and Hunter Mountain, NY.
Vacation: Rest and recuperation are important. We offer unlimited paid time off with a two week minimum per year.
Diversity at Customer.io
At Customer.io, we’re committed to building a diverse environment, and encourage minority applicants. So far, we have team members in Scotland, Germany, Saint Maarten, Canada, and all over the US. Our CEO and CTO grew up in Singapore and Arkansas respectively, but met in New York City. Our company culture is always evolving; people from different backgrounds bring valued perspective and thoughtfulness to the work that we do and the culture we foster.
Customer.io provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Customer.io complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Basically, we follow the law, but also like you for who you are!
Intrigued? Talk to us!
Apply via our website, and make sure you tell us why you’re interested in the position! We’d love see examples of shipped products or features that you’re proud of and are excited to talk about. Let us know what excites you about the role, what problems you want to dig into, and how we can work together.
We look forward to hearing from you!