Senior Product Manager, CRM
ActiveCampaign’s category-defining Customer Experience Automation Platform helps over 100,000 businesses in 170 countries meaningfully engage with their customers. The platform gives businesses of all sizes access to hundreds of pre-built automations that combine email marketing, marketing automation, CRM, and machine learning for powerful orchestration, segmentation and personalization across social, email, messaging, chat, and text. Over 70% of ActiveCampaign’s customers use its 300+ integrations including Shopify, Square, Facebook, Eventbrite, and Salesforce. ActiveCampaign scores higher in customer satisfaction than any other solution in both Marketing Automation and CRM All-In-One on G2.com.
As the fastest-growing SaaS company in Chicago, we are scaling rapidly to keep up with market demand. We are growing all of our teams and looking for people who share our values, deliver innovation frequently and join us in our mission to grow our customer base from 100,000 today to millions.
With this growth, we are currently seeking stellar Senior Product Managers to join our expanding team. As our ideal candidate you will be able to build trust amongst the team, lead with a vision, create and drive focus, quality, balance and foster a collaborative environment. You as a Product manager will not only lead your team but will also be responsible for facilitating communication across the organization and to our customers regarding your product. You will ensure we are listening to our customers so that we may produce the best product possible based on market demands.
This is an exciting role as your contributions will have a direct impact on the growth of the department and the company and you can bring your passion for great products to the table everyday.
Does this sound like you? Then we would like to hear from you!
What Your Day Could Consist of:
Being the Product Lead for 1-2 product teams and facilitating planning meetings
Working closely with Product leaders, Engineering and Design to build a roadmap for your team/s that is consistent with ActiveCampaign’s strategic vision
Collecting and analyzing feedback from our customers and key stakeholders to build out requirements
Collaborating with design and developers during the development process
Facilitating communication across the organization and to our customers
Testing new features and getting them ready for release
Coordinating the release role out
What You Need:
5+ years experience as a product manager in the software development space
Experience with agile software development methodologies with weekly release cycles
Excellent written and verbal communication skills
Be able to communicate with a variety of internal and external audiences and clearly articulate the product vision
Be effective at communicating the “why” to various audiences and achieve buy in
Ability to effectively coordinate across internal teams such as marketing, development and design
Proven track record of execution and delivery of successful products
Ability to breakdown large projects into iterative releases
Strong analytical skills
Ability to distill high level requirements into actionable cards for design and development
Ability to prioritize work and understand the trade-offs to make the best decisions for your products
Ability to lead by example and to drive quality in team, department and organization
Experience leading and mentoring PMs a plus
Experience in CRM or Sales Automation, Enablement, or Productivity is a plus
Perks and benefits:
ActiveCampaign is an employee-first culture. We take care of our employees at work and outside of work. We’ll share all the details later on but in summary: comprehensive health and wellness benefits including no premiums for employees on our HSA plan, open time off plan, generous 401(k) matching with no vesting, education budgets, ongoing learning and development, a proactive approach to diversity and inclusion, career pathing and lots of swag.