Head of Product

We are changing things. We are So Energy, a fast-growing 100% renewable energy supplier in the UK. We’re the leading energy supplier for customer service. We’ve won a host of awards too; in each quarter since 2017, we’ve been recognised by Citizens Advice as the top-ranked supplier out of a total of 50. We’ve also won the 2020 Moneyfacts Energy Provider of the Year award and been recognised as a Which? recommended energy supplier for 2020.

We are searching for a talented and ambitious Head of Product to join us as we continue to grow rapidly and expand our product offering. An ideal candidate is someone who thrives in a fast-paced environment, works well within a team and is passionate about what they do. Excellent interpersonal and communication skills are key. In this role, you will be reporting into one of our Founders and working very closely with the wider leadership, engineering and growth teams.

As Head of Product, you’ll be covering a wide span of energy products ranging from energy retail (growth, new propositions and customer experience), energy independence (smart homes, solar, battery, low carbon technologies) and transportation (electric vehicles).

This will be our first Head of Product and we are looking for someone who is keen to provide hands-on leadership and direction. Our customers are the heart of our business and you will ensure that all product decisions keep them in mind throughout. You’ll have a strong team reporting into you to help you deliver against our ambitious growth plans; a product team of 4, (including a product lead) and a product design team of 3 (comprising of UX/UI, and two designers).

At this time, we are all working from home but continue to recruit and onboard new starters remotely.

What you will do:
• Develop and communicate a clear product vision and roadmap
• Deliver features and products that will create best in class customer experiences and innovative propositions
• Managing the entire product life cycle from strategic planning right through to delivery
• Form part of the leadership team at So Energy and manage the prioritisation process and ensure delivery against business and commercial objectives
• Align and motivate teams and stakeholders across the business at every level
• Coach and mentor the product team, and implement frameworks and principles that enable the team and support our growth
• Hire and build the product team and its capabilities
• Responsible for setting and delivering against KPIs and product objectives

About You:

Proven experience in direct product management and experience working on a digital product and with smart technology
You are customer-obsessed
You are a strong manager and coach, able to motivate a team of product managers in order to solve complex problems
Highly data-minded
High attention to detail
Team player
Hands-on experience working in various product methodologies (Scrum, waterfall etc.)
Exceptional communication skills, both written and verbal
Comfort in a start-up environment, able to move quickly
Ability to think creatively and exploit business opportunities

Nice to haves:

Experience in the energy sector
Experience with multi-product customer propositions
Experience in high growth B2C or B2B2C
Experience managing both product and product design functions

What’s in it for you?

Competitive salary
25 days holiday, plus bank holidays, and an extra day holiday for your birthday
Free daily breakfast
Last Friday of each month nibbles and drinks in the office
Cycle to work scheme
Season Ticket Loan scheme
Excellent transport links
Pension matching as part of auto-enrolment pension scheme
So Energy care about helping the energy industry become a much more diverse and inclusive environment and we work hard to lead by example. We are committed to Equal Employment Opportunity and building an inclusive environment for all