Director, Product Development
About us
LoyaltyOne is a subsidiary of Alliance Data Services headquartered in Dallas, Texas. LoyaltyOne works with more than 100 of North America’s leading brands in the retail, financial services, grocery, petroleum retail, and travel and hospitality industries to profitably change customer behavior. Through a team of businesses, including Precima and the AIR MILES Reward Program, each specialize in a loyalty discipline, LoyaltyOne designs, delivers and manages a suite of loyalty marketing services focused on consumer data, customer-centric retail strategies, direct-to-consumer marketing, loyalty consulting and more.
Furthermore, for the last 6 consecutive years, LoyaltyOne was recognized by Hewitt Associates as one of the 50 Best Employers in Canada, demonstrating LoyaltyOne’s continued commitment to providing a great work experience for its associates and a great service experience for its clients.
About the opportunity:
We are looking for a Director of Product Management who is passionate about product development and is driven to deliver innovative products and solutions that will serve the needs of our customers. Reporting to the Senior Vice President, Product Development – Business Technology, this role is responsible leading all aspects, from strategy through design and execution, of a portfolio of products for the AIR MILES Reward Program. You must possess the ability to see the bigger picture and understand the role technology plays in driving customer engagement and delivering impactful business value. You have the proven ability to lead teams and work cross functionality across organizations to deliver innovative and impactful products and capabilities.
Our focus at LoyaltyOne is to work together solving problems large and small, celebrating our successes and shrugging off our failures. Our Mantra is: Wake Up. Be Awesome. Repeat.
We are at the forefront of technology adoption in the enterprise and our work will shape the organization for years to come.
What you will do:
• Lead a team of Product Owners. Drive new product innovation to ensure the AIR MILES Reward Program continues to deliver world-class B2B and B2C solutions to solve our customers needs
• Work with senior executives to translate business vision into actionable strategies that will deliver ongoing and long term product and capability innovation
• Gain an in-depth understand of our client and key stakeholder needs and identify and assess opportunities for new and modified products to meet those needs
• Create, maintain and articulate a robust product portfolio strategy/roadmap and champion it and foster followership across internal and external customers
• Research and analyze market intelligence, technology trends and the competitive marketplace to develop, drive and deliver product innovation
• Be the company’s product expert in the spaces we operate in – Loyalty, Digital Marketing, Retail, e-Comm, Big Data, or Fintech
• Build and foster collaborative relationships across a network of internal and external clients
• Lead and manage the team to grow and evolve our product management community of practice
• Provide leadership and coaching to a team of direct reports in their personal growth and development
• Foster a culture of continuous improvement
• Determine and monitor appropriate measures of success to systematically track and measure impact of new products.
Who you are:
• Demonstrated ability to take charge and make things happen.
• Leads and motivates to team success
• Builds and fosters strong internal and external client relationships
• Confident and decisive in interactions with others.
• Communicates with impact and influence
• Proactive and anticipatory – ability to identify future opportunities and challenges
• Intellectually curious; be willing to learn, grow and innovate
• Develop others through effective coaching
• Takes risks, challenges the status quo and takes accountability for bringing new ideas forward
• Collaborative, team player
You would describe yourself as having:
• Post-secondary Degree in Business, Engineering or Marketing Technology
• Proven track record as an effective coach and leader who enables and inspires their team to do great work
• 10+ years of progressive experience in Product development or Digital Transformation in a large complex B2B or B2C organization
• Demonstrated business acumen with experience harnessing the power of technology to solve complex problems and develop innovative products and solutions
• You must have a solid background in IOT products and technologies with in-depth understanding of emerging digital product trends, tools and practices
• You have experience in customer led, user-centered design
• You are an innovative problem solver able to balance strategic, analytic and creative thinking to solve complex problems creative problem solving skills
• You possess excellent communication skills. You are a confident storyteller who can lead stakeholders through the product development cycle.
• Excellent inter-personal skills with a proven track record of impacting, influencing and interacting with all levels of an organization
• Demonstrated ability to quickly process complex information and make sound business decisions
• Accustom to functioning in a demanding, fast-paced and evolving environment. Adaptable to shifting priorities and rapid changes.
• Experience working in an agile setting
Interesting perks at LoyaltyOne:
• High impact role with interesting challenges
• Flexible hours and strong work life balance
• Free Starbucks coffee and lattes
• Subsidized catered Bistro café
• On-site gym and massage therapy
• Games room
• Great health and wellness benefits
• Located directly above the St. Patrick Subway station
• One of the highest performing companies in the market (NYSE: ADS)
Alliance Data is an Equal Employment Opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities in accordance with legislation.
Alliance Data participates in E-Verify
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