Senior Product Manager – TransferWise (London)

Full-Time London Salary: £70,000 to £90,000 annual gross* based on experience and interview outcomes *We encourage people who fall outside of this range to apply if you feel you are the right fit for this role.

We’re looking for a Senior Product Manager to join our growing Customer Support Experience team in London or Budapest or Tallinn. This role is a unique opportunity to have an impact on TransferWise’s mission, grow as a product person, and help save millions more of people money. 

  • Key Details
    Office: London/Budapest /Tallinn
  • Key benefits:

– Flexible working – whether it’s working from home, school plays or life admin we get that flexibility is essential and you’re trusted to do the right thing and be responsible
– Stock options in a profitable company
Relocation support
– Loads of development opportunities
A fun and friendly environment with tons of social activities, weekly team lunches, an in-house gym, and a fully-stocked kitchen. We also welcome well-behaved dogs
– The opportunity to work with super smart, curious people
…& many more

  • Your mission:

TransferWise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking.

Your mission is to transform how we deliver our customer support experience to build a globally scalable and cost-effective model for our future.  With 8 million customers we’re already moving over £4bn a month and have more than 750 people in our support team across the US, Estonia, Hungary and Singapore. We serve a wide range of customers from personal users, freelancers, small businesses and increasingly even to enterprise businesses and banks.

You’ll grow and inspire a product team to help solve a truly global challenge. Whether through workforce management, channel tooling, AI automation, knowledge management or CRM systems, you’ll be impact-driven and always on the lookout for the biggest opportunities for our customers.

Here’s how you’ll be contributing to our Customer Support Experience Team:

  • Your first project will be to deliver the end-to-end replacement of our in-house workforce management tool that supports our Customer Support agent scheduling and time-tracking process
    You’ll work closely with Customer Support team leads and our People Operations team to understand operational and legal requirements, making sure anything you build considers the cost implications and needs of other teams
    You’ll help define how the different data integrations will work and which capabilities should be managed in which tools throughout the implementation phases
    You’ll clearly define success and evaluate progress with both qualitative and quantitative methods
    You’ll ensure that operational models and our internal tooling business architecture are in line with the company’s mission statement
    You’ll re-organize the company’s process flow to better utilize resources

This role will give you the opportunity to:

Choose your path to impact – we believe people are most empowered when they can act autonomously. So rather than telling you what to do, you’ll work with your team to create a vision of your own. Of course, you can always gather feedback from smart, curious people across TransferWise but you’ll have the freedom to make your own calls
Once travelling becomes safe again, you’ll have the opportunity to travel between Budapest, Tallinn, and other TransferWise locations (London, Singapore, etc.) as well
Grow as a leader – Grow and inspire your team to get closer to  our mission
Be part of our mission to make money without borders the new normal

  • A bit about you:

You believe in the TransferWise mission and know how to inspire a team to dream big, align on a common vision, and draw a clear path to get there
You place customers first. You make no compromise on this
You’re comfortable collaborating with technical and operational teams, understanding that they’re made up of people as well as processes and products
You have experience in working with third parties, whether it’s evaluating APIs and capabilities, mapping out integration plans or evaluating different technology options
You have an understanding of how systems are built, and you are happy to take over more technical products too: you can do a reality check on what’s possible as well as unlock new possibilities by leveraging new technological advances
You know a bad MVP from a good one and have experience with product discovery methodologies
You have a proven track record of delivering systems that scale and bring operational efficiency, streamline processes and save costs
Some extra skills that are great (but not essential):

You have experience in coding / business architecture / machine learning or AI automation

We’re people without borders — without judgement or prejudice, too. We want to work with the best people, no matter their background. So if you’re passionate about learning new things and keen to join our mission, you’ll fit right in.

Also, qualifications aren’t that important to us. If you’ve got great experience, and you’re great at articulating your thinking, we’d like to hear from you.

And because we believe that diverse teams build better products, we’d especially love to hear from you if you’re from an under-represented demographic. 

Apply here:

Tagged as: Flexible hours