Senior Product Manager

Full-Time Toronto, ON, Canada Closes: 2020-09-30

About SHIFT 
SHIFT is on a mission to help teams collaborate and perform better.

We build a full suite of breakthrough digital tools to help every team, leader and team member to learn, grow and succeed. We understand how to help build cohesion, trust, chemistry and communication, and we build this into our products. With our powerful diagnostics, AI-driven coaching, virtual conversation guides, habit builders and more, SHIFT is revolutionizing how teams, leaders and organizations improve and thrive.

Our tools have never been in more demand. Organizations around the world are navigating extreme disruption and upheaval. Sudden and sweeping shifts to remote work, emerging hybrid working models, and the adoption of new ways of working are having profound impacts on teams.

SHIFT’s clients include some of the world’s most respected Fortune 500s, like Roche, ExxonMobil and Vanguard, and tech giants like Netflix and Airbnb. We’re on a mission to keep serving their teams and to expand to any team who needs us. We’ve been featured in the Harvard Business Review, at global tech conferences and on countless leadership podcasts, as we seek to democratize the art of winning and healthy teams.

The Role
This will be a high-output role, focusing on ‘doing’, that will expose you to every aspect of a rapidly scaling startup. We’re a fast moving team and you will play a key role in our growth by delivering the most important thing needed to improve and build our product in any given week or month. We’re big fans of Inspired and the SVPG, we like to combine intuition and data, and we’re looking for people who are aligned with our mission and want to learn, grow and contribute.

We are looking for someone who is excited dig into the following:

-Develop, implement and launch business-to-business SaaS features (or whole products) as react quickly to new user and buyer opportunities.
-Collaborate with engineers, customer success, sales and customers to prioritize, design, launch, test, and iterate products.
-Drive efficient product management processes that work in service of speed not perfection and find the right balance between the important vs the urgent.
-Develop a deep understanding of the needs of our customer base. -Use this knowledge to develop first-class features and interfaces that create and improve upon the value of our products.
-Track the success of the product features that we launch and know how to iterate based on metrics and customer feedback – we use Heap for analytics.
-Ideally create product marketing collateral in collaboration with the Marketing lead to facilitate conversations with potential customers.

We’re not looking for a specific track record of X years of experience doing Y, though we would get really excited by the following experiences:

-3+ years of relevant PM work experience, preferably in B2B web-based applications but with a deep caring for users. More senior applicants will have a chance to own more responsibilities.
-Evidence of work in a fast-paced environment.
-Excellent communication, collaboration, and teamwork skills and an ability to work closely with a development team, collaborating with talented developers.
-Strong intuition about UX and design and evidence of sketching flows and prototypes, while also knowing how to use and collaborate with talented designers.
-You’re a self-starter who is able to juggle multiple projects at once.
-You have an owner’s mentality.
-You are hungry to learn and grow into more responsibility over time.
-You constantly seek out the most impactful ways to improve the product.
-You’re organized and take great pride in seeing projects through to completion.
-You have the time and energy to drive new initiatives in a fast-paced environment.
-You’re able to break down problems into the necessary pieces to begin tackling them.
-We are a partially remote team, and will be for the foreseeable future; you must be comfortable working with remote leadership. -We have a strong preference for this role to be located in Toronto but we are open to remote for the right person.

What you’ll get from SHIFT:
-The opportunity to learn from a seasoned entrepreneurial leadership team
-Freedom to solve relevant, complex and uncharted business problems
-Ownership of projects and strategic priorities – regardless of seniority – in a high learning environment
-A chance to build relationships across sectors, functions and time zones in a supportive and people-first environment
-Competitive compensation, equity, health benefits and an annual learning grant

Thanks for your interest in SHIFT – we look forward to hearing from you! Please be sure to provide us with your resume and include a brief note in the “Additional Information” box telling us what motivates you about this role and why you think you’d be a great fit. 

SHIFT is an equal-opportunity employer and we value diversity at our company. For Toronto-based roles, we are not able to offer relocation at this time.

Our Values:
At SHIFT, we embrace and actively cultivate the following values:

Own it: We believe that anyone can be an owner and everyone at SHIFT must be an owner. A SHIFT owner is someone who: is willing to set a hard goal that they don’t necessarily know how to meet, will work to achieve that outcome despite inevitable obstacles, will solve the underlying problem vs. ticking a box to complete a task, asks for feedback and thought partnership, and communicates key learnings and their process throughout.
Debate to great: We want the best ideas, ambitious goals and decisions. Almost no idea or goal is the best in its original form. We believe collective problem solving, debate and conflict sharpens ideas, ambitions and decisions into better versions, and can help everyone improve.
Ship fast, learn fast: We seek the shortest path to get to better outcomes. This means that we operate with pace and a focus on learning quickly so that we optimize our learning, in service of getting to the right answer in the least amount of time.
Push our potential: We want everyone to be at the edge of their personal learning zone and we believe that most people have more learning capabilities than they know. We will find the opportunities, projects, roles and external resources needed to allow people to continually grow and learn.
Teamwork is our foundation: We practice what we preach and have a deep understanding and appreciation for how important strong team foundations like psychological safety, mutual trust and strong communication are. We work hard to provide the space and opportunities needed to foster strong team foundations and we’ll also dogfood our own products regularly to keep us aligned.