Product Operations Manager at Reachdesk
Reachdesk has revolutionised the way in which direct marketing is being done for Marketers, Sales and Customer Success teams. With a click of a button, Reachdesk enables a user to send items like handwritten notes, brochures, case studies, event invites to contacts. Each send is measured, automated and integrated with their current technology stack (think Salesforce, Outreach, Hubspot, Marketo etc).
The business has been built by 2nd time Founders who have already built one of the most successful SaaS companies in London called Yieldify. The company is backed by some of the most well-known founders and a large US Venture Fund.
We’re seeking an analytical and driven Product Operations Manager to join the team. You’ll be responsible for building systems, leveraging data and improving existing processes to give you and the people around you, leverage to do the best work possible. As a key member of the Product team, you’ll ensure customer-focused data thinking is embedded in our roadmap. You collaborate closely with the Sales, Customer Success, Marketing and Engineering teams to help deliver more value to more users, faster.
Your scope of responsibility will cover the full range of BI and analytics, from the development of impactful, visually-engaging business intelligence assets through to leveraging data collected from our product stack to deliver insights that improve the customer experience, product and internal operations. You’ll be the ‘go-to’ data person for our product insights and create actionable analytics that help us make the most of the opportunities our own and external data represents.
This is a unique opportunity to join London’s fastest growing SaaS company who are already the leader’s in their space and working with clients like Stripe, Hootsuite, Segment and SAP.
We believe that a diverse team will help us achieve our mission sooner and we’re actively seeking applications from candidates of all backgrounds.
What you’ll be doing:
Collecting and analysing data, identifying opportunities and using this knowledge to help the Product team to help improve and optimise the platform for our users.
Building systems to capture, review, and analyse usage information and other key product and user data
Research and implement useful tools, processes and software for our client facing teams and create the best practices for using them across the organisation
Improve existing processes / tools to ensure streamlined and efficient operations
Manage our customer insights platform to ensure the Customer Success team are getting the right information so that customers are getting the most value from our platform
Make sure user-facing teams (e.g. Sales and Onboarding) are ready with the information and processes required to support new clients
Ensure data is of the highest quality throughout the internal systems of the business with respect to Sales, Customer Success and Product Usage.
Help create a systematic methodology of product experimentation. Develop processes to make experiments reliable, actionable, and easier to implement
Integrate closely with Product Managers and Engineering to bring an operational mindset to product development
Great if you have:
4+ years of experience in product management roles
Been been involved in scaling a SaaS company between the $2-30m ARR
A data-driven and analytical mindset – can crunch numbers fast and leverage data to make decisions / recommendations. Be biased towards taking action (know when to move on from analysis).
Excellent communication and interpersonal skills to collaborate with the wider team.
The ability to prioritise tasks, and communicate problems rapidly with the leadership team.
A proven ability to influence others with the story of what you’re seeing in the data to make recommendations.
A proven ability and desire to lead projects from start to finish, working with internal teams and partners to make decisions and maintain momentum
Even better if you have:
Previous experience operating Salesforce, Hubspot, Customer Success platforms (Big plus)
Expertise in Microsoft Excel
Experience with a BI tool like Tableau or Looker (Big Plus)
Intermediate SQL skills
A desire for personal growth. You strive to get better each day and inspire the team to get stronger. This is critical for us. We love hearing stories about having great mentors, lots of reading, getting out of your comfort zone.
What’s in it for you:
Opportunities to learn, grow and thrive with support from super ambitious and empathetic teammates – our team is known to be crazy ambitious. Let’s build something great!