Senior UX Designer

We are looking for an experienced UX Designer to collaborate with our global team of Product Managers! Working to answer our design challenges, revealing what our customers and users want and need from our products, exploring their behaviors and motivations.

You will be a digital artist, inspiring leader and have experience in driving decisions devoted to bringing perfection at every point. You will have a portfolio view for our design aspirations, lead on design challenges and bring a consistent process that ultimately improves the user experience of our products and features.

Working intimately with the global product team to help steer design decisions, from ideation through to planning. Facilitate and manage a cohesive design language across all Rakuten products. Map out user journeys & mental models. Work as part of the multi-functional Agile Team, nurturing a team of designers that create detailed user experiences and interaction designs.

You will have the opportunity to drive design led decisions that will impact real user needs, you will be the advocate for our users, you will help facilitate and close the gap between what our users need and what we deliver, introduce a culture of user led thinking by showing product managers, engineers and senior management the value of research and testing and how this fits into the product development life-cycle. Lead and master a design language across Rakuten Advertising that will delight our customers.


Implement and run strong, clear UX processes.
Develop the UX team to meet the business needs and requirements.
Operate as a member of the Product Management team across UX, design and content.
Produce and maintain a user research toolkit to maintain consistency and efficiency across UX activities.
Facilitate regular face-to-face and remote user testing with users and incorporating user research into an agile workflow.
Responsible for producing and presenting research plans and insights/results of testing, including tangible recommendations for the team to deliver.
Lead and manage a cohesive design language and pattern library.
Make strategic design and user-experience decisions related to core, new, functions and features across the product portfolio.

MINIMUM REQUIREMENTS (Knowledge, Skills, Abilities)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Have experience with facilitating meetings/workshops to gather desired outcomes.
Have experience of running a team of UX professionals.
The ability to iterate your designs and solutions efficiently and intelligently.
The ability to clearly and effectively communicate design processes, ideas, and solutions to teams and clients.
Be willing to help teammates, share knowledge and experience with them, and learn from them.
Be passionate about all things UX and other areas of design and innovation. Research and showcase knowledge in the industry’s latest trends and technologies.
Have extensive experience in using UX design best practices to design solutions, with a deep understanding of mobile-first and responsive design.


Have five or more years of UX design & research experience.