Senior Product Manager – Customer Experience (w/m/x)

We are looking for an experienced Senior Product Manager – Customer experience who is passionate about building and leading our high-performance product teams to shape the future of FinTech & banking. As Senior Product Manager, you will create & deliver Bitwala’s product strategy with a user-centric mindset and deliver customer value across existing and new customer segments.

In this role, you will have a high degree of ownership, the ability to build and coach a team and collaborate with cross-functional stakeholders and leadership. This role reports to the Head of Product.


Own strategy for your product area in alignment with company goals and strategy
Lead development and optimization plans in order to drive growth & engagement for your product area
Ensure that your product squads are set up for success and long-term growth
Close collaboration with the Design and Engineering Chapter during product discovery, solution and execution phase
Own mid-term strategic product roadmap for your product area (6-12 months) and short-term development roadmap in alignment with tech leadership (<3months) and communicate progress to management
Strong focus on user-centricity: Use customer-facing product management and discovery techniques and deliver quantitative and qualitative insights for defining your roadmap
Prioritization based on strategic direction, customer value and business targets
Keep up to date with upcoming market and consumer trends in the banking & fintech industry in order to keep a high level of innovation for your product area
Mentor junior colleagues and showcase best practices for product methodologies and techniques


Experience in building consumer-facing products
You have gained 3+ years of experience and successful track record of delivering digital products (preferably in fintech or mainstream products)
Excellent communication skills (both verbal and written)
Strong leadership skills and experience in leading squads and building high performing teams
Strong strategic understanding and capabilities
High level of empathy for users and experience in leading product discoveries (qualitatively and quantitatively)
Cross-functional Team Player: Close collaboration with tech and design


Working in a small group of very talented and experienced people where you can have your say and make the difference
Competitive salary
Flexible working hours from the office or remote
High team autonomy and agile environment
Fresh fruit, snacks and drinks to keep you happy and healthy
We love to be social and therefore offer many different events for our team: workout classes (HIT/Yoga), TGIFs and regular team events
Discounts on Urban Sports Club, other gyms and a wide range of lifestyle brands.