Product Manager – Email Delivery

Full-Time Anywhere

SparkPost unifies email delivery with analytics, leveraging the world’s largest commercial email delivery data footprint. Customers rely on SparkPost’s infrastructure and insights to execute data-driven email programs that meet and exceed their business objectives. Our software sends nearly 40% of the world’s commercial email–that’s 4.4 trillion emails a year–for some of the world’s most sophisticated email senders, including Salesforce, Oracle, Adobe, Capital One, Zillow, Pinterest, and Twitter.

The ideal candidate will be an organized, critical thinker, with the ability to see complicated projects through to completion. Consistently learning and applying new quantitative and qualitative feedback to understand customer and market pains and translate them into opportunities. Building and communicating a data-backed roadmap across the entire organization to drive effective change for your service area. Constantly curious, with the ability to brainstorm innovative solutions to customer problems, and help the rest of the team do so as well.

Work closely with Sales, Marketing, and Customer Success organizations to understand market segments, customer pains, and emerging trends.
Own the creation and execution of the product vision and roadmap for a dedicated service area of the SparkPost offering, aligning with the success criteria/goals for the service and the strategy for the company at large
Work with customers, prospects, and subject matter experts to capture feedback on needs, validate ideas, and generally understand the challenges they are facing related to your service.
Conduct cost benefit analysis to forecast and understand impacts to margin for enhancements to service offering.
Work directly with engineering to define, prioritize, architect, and build enhancements to a dedicated service area focusing on the needs of our customers. Participate in grooming, stand-up, and retro activities
Lead enhancement validation exercises throughout each step of the process to ensure it meets customers needs and would be easy for them to use
Instrument, Analyze, and leverage data signals (customer and product) to drive decisions around improvements and enhancements to the service
Own strong communication channels between multiple internal departments to coordinate go-to-market activities in areas such as marketing, sales enablement, training, support, documentation, and customer success

Tagged as: Remote