Product Manager

Join our fast-growing team in our HQ in Amsterdam, as our first Product Manager.

At Kaizo, we empower customer service agents to achieve their goals and make an impact in their companies. Using gamification, we create a dynamic and motivating work environment for individuals to perform their best. It’s built on a layer of detailed analytics, which team leads use to steer their teams towards creating impact for the business.

Join our fast-growing team in our HQ in Amsterdam, as our first Product Manager.

You’ll generate new ideas, define our Product vision and roadmap and work together with our founders in a cross-functional team to make sure we continue delivering excellent software services and keep improving our product.

Your job will be

  • To gain a deep understanding of our customers. Identify and solve product gaps and generate new ideas that improve customer experience and drive growth.
  • Translate all product requirements into a roadmap together with the development teams and Customer Experience.
  • To prioritise – change and adapt priorities if necessary and keep everyone informed and heading in the same direction.
  • Managing the day to day collaboration between Design/Product/Development/Marketing and make sure it aligns with the product vision
  • Work closely with Marketing and ensure that customer-facing documentation is updated in line with feature releases/training CX where necessary.

What you bring to the table

  • 4+ years of experience working with product development teams
  • Experience in a start-up environment and launching a new PaaS/SaaS product – preferably a data-driven product.
  • Experience in frameworks like OKRs, Lean Startup/UX, Prototyping, Design thinking
  • A passion for UX
  • Interest in solving complex analytical problems
  • Excellent collaboration skills and communication skills in English, our working language.
  • Previous experience of working with Customer Support or an understanding of would be of great value.

What We Bring to the Table

You will work with some of the best global talent to build a tool used by great companies like Footlocker, MarleySpoon or WeTransfer. You will be part of a team of diverse and passionate people with a culture that empowers great work.

We do everything to make sure you feel motivated and supported by offering:

  • Teamwork & fun perks when full remote work is required (weekly team games & drinks, morning coffee chats and more)
  • Flexible working hours and unlimited holiday policy
  • Surrounding you with great mentors and advisors
  • Free lunch (even while working from home)
  • New laptop & tools
  • Investment into your personal development
  • Workation (2019: Tuscany, 2020: Unknown yet)

Tagged as: Remote