About the role
This is a rare, incredibly exciting and rewarding opportunity to join a high performing team and a rapidly expanding health tech start up, with a meaningful social mission.
We are looking for a confident, talented and motivated Product Owner / Product Manager to champion and manage a portfolio of our products.
This is a senior role to manage the direction and delivery of our products end to end; from vision to delivery.
You will be a highly skilled product owner with a passion for delivering and upholding excellent experiences. You will be adept at identifying, synthesising, understanding and championing user needs.
You will need to be a highly motivated self-starter – ready to take ownership of a product portfolio and roadmap, which you will be responsible for delivering. You will need to be self-organised, highly disciplined and feel comfortable working openly and collaboratively to overcome or remove blockers.
You will be an expert at collating, assimilating, synthesising and communicating requirements which meet the needs of multiple stakeholders/perspectives.
You will be enthusiastic about creating positive social change, be user focused, collaborative, hard working and have a flexible approach suited to working within an agile fast-paced health care environment.
You will be a team player, and work in cross-functional teams, with designers, developers, other product owners and other key stakeholders in the organisation (inclusive of clinical, operations and finance teams).
You should enjoy communicating, developing and maintaining strong relationships to ensure that you fully understand key departmental objectives, as well as the overarching strategy.
You will be user-centred and naturally inclined to put users at the centre of development to meet their needs, always looking at ways to ethically measure and iteratively improve their experience. You will embrace a design-led ‘build, test and learn’ approach and continuously seek optimisation.
Work closely with the board to define and nurture product vision and strategy
Focus the team around that vision.
Take ownership of and manage backlogs
Inject energy and freshness into team ceremonies
Have a user-centric approach to problems whilst maintaining a sharp focus on business strategy and aims
Work with our VP of Engineering, other POs and Dev Leads to ensure alignment of product and technology
Work closely with the marketing team to ensure roadmaps and features are aligned with marketing and communications strategies
Work closely with designers and copywriters to specify requirements, support testing and prototyping and manage the delivery of assets and components
Champion user needs; anticipating and empathising with user needs
Manage the new product development process, including the division and management of a product roadmap, together with testing and release schedules
Gather requirements in line with business objectives and then collate, synthesise and deliver new features and optimisations; diligently managing expectations
Provide insight to colleagues on the product performance
Directly contribute (wherever possible and/or required) to the entire development process, end to end
Foresee and mitigate upcoming challenges and issues
Generate detailed user stories and acceptance criteria
Personally UAT stories and work with QA engineers to ensure features are acceptable
Constantly review user feedback and analytics in order to optimise our products and improve user experiences.
Skills & competencies
A demonstrable history as a product owner for at least 3 years
Working in a fast paced highly agile, start-up environment
Experience with a varied product portfolio (adding new features whilst optimising / maintaining existing ones)
Working within a multidisciplinary team of designers, researchers, developers – as well as collaborating with colleagues across the entire organisation
Managing feature and optimisation stories from conception through to deployment, overseeing; developing high level requirements (inclusive of user testing as required), prototyping, hi fidelity design, acceptance criteria, software development and UATing
Well versed with agile methodologies, including Kanban
Confident leading team ceremonies (standups / planning / retrospectives)
Demonstrable experience of working with C-level stakeholders
A depth of experience and confidence in devising and leading product roadmaps and managing complex priorities and backlogs
Exposure to/management of managing ecommerce biased products.
Experience of copywriting
Gather clear requirements and prioritise needs
Organise backlogs, plan, maintain momentum and facilitate user acceptance testing
Extensive experience with Agile tools, be it Clubhouse, Jira, Trello, Basecamp or another, inclusive of analytics and performance metrics
Will have, as part of a previous role, understood a complex user-facing or B2B application, capable of breaking down its features and architecture in a way non-technical employees could understand
Practical experience working on multiple projects within a multidisciplinary team in a fast paced, iterative environment
Basic design skills and experience using tools such as as Sketch, Adobe Creative Suite etc (ability to generate mockups / wireframes).
Second to none communication skills.Highly collaborative
Align a cross-functional team in delivering value to our users and the business
Have an awareness of what it means to work within healthcare, to be responsible for delivering services that protect and support users particularly those who may be more vulnerable.Attention to detail.Ability to manage expectations of internal and external stakeholders
Managing expectations and celebrating success.
Character & personality
A good listener, honest critic and imaginative problem solver
A willingness to get stuck in and be hands-on
Disciplined, organised and thorough
Ability to keep calm and think rationally under pressure, and react quickly and efficiently to change
Drive and determination to always get the job done to the highest standard, and willingness to go the extra mile to do so.
Nice to have, but not essential
A relevant degree
Experience of working with OKRs or similar objective based frameworks
Experience of working within the health care sector
Experience using/managing deployment of CMS
Background in design, software engineering, technical writing or business management.
Salary band: £60,000 – £70,000
25 days holiday with additional days off between Christmas and New Year
Excellent pension contribution
Equality and diversity
As an employer, SH:24 is committed to inclusivity.
We want to increase representation of currently under-represented groups to make SH:24 more diverse. Build an inclusive team, where everyone is able to be themselves at work and feel supported, empowered, valued, respected, fairly treated and able to achieve their full potential. As an inclusive employer we will not tolerate discrimination.