Senior UX Designer

Full-Time London Closes: 2020-12-18

We’re looking for a talented Senior UX Designer to join our agile and customer obsessed start-up. We need someone to help to drive internal tools and technologies at Cazoo. You will support one of our Product Managers and help them articulate and design software and services to meet customer needs from end-to-end. If you like user journeys, service blueprints, and the feeling of delivering great software this could be the perfect role for you.

Cazoo was founded in 2018 by CEO, Alex Chesterman, OBE to transform the way people buy used cars. We believe everyone deserves to feel total assurance when buying a used car. Our vision is to deliver the UK’s best car buying experience by putting the customer first and making it no different from buying any other product online today. At Cazoo, we are obsessed with quality, impact and driving fast to get the right results. As teams we move intentionally, innovate on behalf of our customers and work together to make it happen.

What you’ll be doing:

At Cazoo, design is part of balanced teams, and you’ll work directly in a product squad with product managers, developers, and content designers. This role is focused on internal technologies for Logistics and Operations. You will facilitate discovery for internal tools research with a product team and team up on the roadmap.

You will assure the quality of design across Operations and internal tools teams, balancing the needs of our users with needs of the business.

To make sure our customers get the best outcomes, we ask that each designer on the team do the following:

Understand user needs and design services around those needs
Design whole services to make things easier and simpler for users across the value chain
Support your product team by exploring and validating design ideas
Ensure we solve the right problems by working closely with product managers and stakeholders
Create ‘works like’ prototypes that help us validate ideas using industry-standard tools like Figma, Framer, or Invision.
You will be laser focused on team alignment and strategy, and help the team succeed across multiple inter-dependent needs
You are responsible for running research sessions and synthesis with the product team

Who we’re looking for:

You will need to demonstrate the skills and experience of an expert practitioner, with results of working in large-scale and complex projects. You should be able to get stuck in and drive results quickly and effectively.

Experienced in service design at a senior practitioner level, and have a solid understanding of interaction design and systems thinking
Specialised in user-centred design practices, with a focus on accessibility and inclusive design in agile, multidisciplinary teams
You demonstrate advanced knowledge of product design in a software team, including how you handle dev constraints, regulatory constraints, and stakeholder feedback.

You demonstrate that your work can deliver design across any stage of the product lifecycle, from idea sketching and lo-fi prototypes, to high fidelity design, you’re very comfortable with all of it.
You nurture agreement in teams and with stakeholders by having a developed toolkit of product discovery techniques and workshops to help facilitate design discussions and get people aligned on the problem.

What you’ll get from us:

Cazoo is a growing start-up that’s well funded and committed to diversity and inclusion. We’re building one of the best places to work in the UK. Here’s what you can expect if you join us:

This is an opportunity for you to be involved in building cutting edge solutions and supporting a culture of engineering excellence, working on entirely greenfield projects at a well funded start-up.
You will be supported by a coaching team, which includes international conference speakers, dedicated to supporting your development and helping you achieve your goals. The coaches cover technical, quality and agile delivery aspects.

At Cazoo, you will be an integral part of a team creating a highly visible and tangible product that’s seeking to change and replace a painful process that almost everyone has to contend with at some point in their life.

Given the growth we expect to see over the next few years there will undoubtedly be opportunities to progress your career.
Along with a competitive salary, we offer an outstanding benefits package, including eligibility for equity. At Cazoo we are passionate about well being as such we provide an annual wellness fund and are partnered with a leading healthcare provider. We also offer a 5% salary matched pension scheme, along with life insurance and critical illness cover.

Useful info:

Our modern London home is located a stone’s throw from Euston Station and close to Kings Cross, with tube stations on the Northern, Victoria, Piccadilly, Hammersmith & City and Circle lines all a short walk away.

Our selection process will typically involve a chat on the phone, a portfolio review and a few hours of interviews where you’ll have a chance to meet the team. Our interview process is built around understanding your experience and focus as a designer, not making you sweat or catching you out.

We are an equal opportunity employer and we value diversity and inclusivity. We do not discriminate on the basis of gender, race, age, sexual orientation, colour, religion, national origin, disability status or marital status.