Bloom & Wild is re-inventing the $60B global flower industry. Over a billion flower exchanges take place every year and industry satisfaction levels are low. Driven by our core belief that you can never care too much or be too thoughtful, we do things a little differently. From inventing letterbox flowers to founding The Thoughtful Marketing Movement. And we’ve seen impressive traction to date – we are Europe’s largest direct to consumer flower company, growing at 100% year on year (and we’ve been extremely fortunate to see growth remain strong during the pandemic).
We’ve raised multiple rounds of venture capital and private equity funding, have been named one of the 5 fastest growing tech companies in Europe and are alumni of Tech Nation’s Future Fifty. We were also one of the Sunday Times Top 100 Small Companies to Work For 2020. We’ve got a brilliant ideas-led innovation culture. And we’re looking for people from all backgrounds to help drive our next exciting stage of growth.
Product at Bloom & Wild
The overall Bloom & Wild team is now over 150 people. Our Product team sits within our tech and product organisation and is made up of full-stack squads working in fortnightly sprints to quarterly OKRs. Each of these squads is responsible for all the strategic decision making within their Product area with an associated Product Manager.
The role and ways of working
As a Product Manager, you will ensure we scale our digital customer experiences evolve to deliver our stretching business goals. We are a rapidly growing, international business and you will need to balance high levels of ambiguity and autonomy whilst solving some of our biggest customer challenges.
Primarily, you will work with a broad set of teams to identify, prioritise and develop solutions to our apps and website.
As we broaden our range, the territories in which we operate and the volume of our customers we need experiences that will grow with us. We are seeking an individual passionate about customer experience to define and support the product roadmap.
Key responsibilities include:
Manage end-to-end definition and prioritisation of requirements including maintaining the feature idea bank, roadmap, and backlog
Creation of use cases, requirements, and user stories for product development; working with developers to answer questions and clarifying requirements
Work with customers and data to build and maintain a deep understanding of users needs and pain points
Conduct thorough research with customers to learn and determine what to build depending on their needs
Analyse the market and competitors for trends and latest innovations
Collaborate closely with UX/UI designer and range and marketing teams to deliver a great customer experience
Ensure that all prescribed product development lifecycle activities (requirements, design, development, QA) and best practices (including agile methodologies) are followed as part of project delivery
You
You will have 2+ years of experience as a Product Manager or Product Owner, ideally in a B2C environment or a similar type business
Skills
Naturally curious and customer-centric
Attention to detail
Structured thinking and approach
Analytically strong and able to use data skillfully to understand customers
Phenomenal communicator
Working Environment
Currently our full team is working from home and adapting quickly to being totally remote. In addition to our normal perks and benefits we’re supporting each other and maintaining our culture remotely through:
Twice weekly online yoga class and access to ClassPass workout content
Birthdays, anniversaries, and special occasions celebrated with the team
Virtual Stand Up for weekly company updates, and Virtual Monthly Meeting to celebrate our successes and value nominations
Remote lunch and learns
Wellbeing support through online coaching sessions and employee assistance program, talking about challenges that we are facing in the current environment
New slack channels and ways of creating community remotely
We apply our five key values of delight, customer first, care, innovation and pride in our day to day activities (find out more here) and reward those who are encompassing them exceptionally.
Return to work and our new normal
The safety and wellbeing of our team is our primary concern during this period and our return to our beautiful, flower-filled office will be gradual, considered and only when our team feels safe to do so.
Whilst recognising that some of our team will prefer to work in our office, this period has proven that our team can embrace remote work extremely successfully and our plan moving forward is to find ways of continuing to incorporate remote work into our ways of working.
Sponsorship
We’re proud to hold an A-rated sponsor license, so we can assign certificates of sponsorship. This means we can support applications from anywhere as long as the job is deemed suitable under the points based system
When we’re in the office
Our lovely, light and spacious office is conveniently located close to Vauxhall and Oval stations in London. We have an informal, startup culture, with employee-friendly policies such as:
25 days holiday, with an additional day off for your birthday, plus bank holidays, totalling 34 days, per annum. There is also the option to buy an extra 5 days holiday
Choose your laptop and any extra equipment you need to do your best work
Free breakfast, snacks and team lunches
Season ticket loan
Childcare Vouchers
Health cash plan through Simplyhealth
Personal Development Budget
Family Friendly Policy – including enhanced family friendly packages and a salary sacrifice childcare scheme
Pension Contribution
Cycle to Work Scheme
Lunch & Learns
Discounted blooms
Bloom & Go Wild trips – most recently we went to Paris!
Our recruitment process
We really care about creating a diverse and inclusive team – so we welcome people from all backgrounds, with different perspectives, ideas and experiences to work with us. In our team, everyone has the freedom to give their opinion, grow in their career and be part of a genuinely caring and inclusive team.
Given the current situation in the UK due to COVID-19 the interview process will be conducted remotely. This will involve interviews with the hiring manager; VP of Digital, followed by a series of interviews with people from our Operations, Range, Product and technology teams and our CEO.
Your application experience is important to us and we’re keen to adapt to make every interaction even better. We welcome feedback on our recruitment process and would love to hear from you directly on how we can improve. If you have any suggestions please feel free to let us know here.