Earth Class Mail, an online service for accessing postal mail, is looking for a Director of Product Management (multiple positions). You will help define and build the roadmap and customer experience. You will participate in developing the product strategy and vision, and develop product roadmaps to execute on that vision. This role is inherently cross-functional; you will work closely with engineering, design, operations, finance, legal, sales, customer service, and executive teams to bring products to market, develop and grow business opportunities, and enhance our customer experience. We are looking for someone who is highly analytical, resourceful, customer-focused, team-oriented and has the ability to work independently under time constraints to meet deadlines. You will also have a consistent track record in taking on end-to-end ownership and successfully delivering results in a fast-paced and dynamic business environment. You will have experience working with software engineers to deliver customer-facing technology products.
Overall Key Responsibilities:
In this role, you will develop a deep understanding of Earth Class Mail customers, both existing and potential.
You will own the development of detailed product requirements documents, working backwards from the customer.
You will work cross-functionally with engineering, design, and other teams to deliver on the product roadmap.
You will drive projects, products, and feature launches.
Experience operating and delivering results in a consumer-facing mobile app/services product management role.
Experience delivering mobile products and services in a high growth environment.
Bachelor’s degree required or equivalent
OVERALL PREFERRED QUALIFICATIONS
Strong analytical and quantitative skills; ability to use hard data and metrics to back up assumptions, recommendations, and drive actions.
Strengths in problem-solving, issue-resolution, ability to work in a deadline-driven work environment, attention to detail, and ability to multitask
Experience working closely with engineering teams
A passion for self-service products that help individuals and businesses.
Health, dental, and vision insurance plans
Medical and dependent care flexible spending accounts
Open PTO – we like to keep this simple…making time for life is important!
9 paid standard holidays each year in addition to open PTO
401(k) savings plan
Company-paid Life, AD&D, and Disability coverage
A collaborative, entrepreneurial learning environment with a proven playbook
The opportunity to work with innovative and progressive technology
Casual dress and fun work atmosphere
Free locally roasted coffee, snacks, and soft drinks
Location – Fantastic offices in the renovated historic Savoy Hotel building – right on the Riverwalk
We are proud to foster a workplace free from discrimination. We strongly believe diversity of experience, perspectives, and background lead to a better environment for our employees and a better experience for our users and our customers. We are an equal opportunity employer and do not discriminate against protected characteristics. We guarantee that all candidates will be given the same consideration.
*No visa sponsorship is available for this position*
Scaleworks is a venture equity fund that acquires and invests in B2B SaaS companies. Our goal is to accelerate growth, sustainable over time, and help our companies become even more successful. Each company has its own unique product, team, and story, all while being a part of the Scaleworks family. Headquartered in San Antonio, Texas, we have over 330 employees located in our offices in the US, Canada, and Poland. www.scaleworks.com