Product Manager, Community

About the role

We’re exploring new opportunities to accelerate subscription growth through virtual events, education and networking. We aim to harness the potential of existing FT content, events, workshops, and training that creates value for the world’s most influential readers. This is an exciting and rare opportunity for two key reasons. On the one hand, you’ll play a pivotal role in helping transform our already successful real life events and community forums to digital form. On the other, you’ll be exploring greenfield opportunities to leverage the collective intelligence of our readers, in ways that add value to their subscription.

We are looking for a commercially-minded product manager who will play a key role in   developing compelling ways to grow communities, while increasing lifetime value and subscription revenue.

We’re a small team with a strong execution bias and start-up like culture. The team is newly formed and there is scope to shape not just the technology but culture and product development process too.

Key Responsibilities

  • You’ll work closely with both editorial and commercial teams to ensure we deliver a best in class search experience that delights readers while meeting the business goals.
  • Highly analytical with a structured problem-solving approach. Metrics-driven, with previous experience in a culture of data-and fact-based decision-making.
  • Ability to deliver impact at pace – laser focus execution coupled with commercial awareness.
  • Experience in working with teams in a cross-functional, agile environment.
  • Self motivated,“do-er”, willing to work hands-on.
  • A team player, with a strong ability to work collaboratively across the organisation.


What you will bring to the role…

You’re used to balancing the needs of a multi-faceted business against the needs of the customer. You care about the bottom line but you also care about maintaining a great user experience – and you know how to deliver on both. You know when to employ different frameworks and approaches to solving problems, and can effectively balance best practise Discovery methods paired with lean-style experimentation.

Bold and strategic – you’re not afraid of failing, and are experienced enough to know the importance of good decision making.



  • Background in media industry, e-commerce or equivalent areas such as conversion rate optimisation in either customer retention or acquisition
  • Experience in driving membership and/or customer loyalty in the digital events
  • Experience in new product development


What’s in it for you? Our Benefits

Our benefits vary depending on location, but we are committed to providing best in class perks across all our offices as well as an inclusive environment to develop your career. Examples of our benefits include; generous annual leave allowances, flexible working, medical cover, enhanced maternity & paternity packages and subsidised gym memberships. Full details of our benefits can be found here.


About the FT

The Financial Times is one of the world’s leading business news organisations, recognised internationally for its authority, integrity and accuracy. The FT has a record paying readership of one million, three-quarters of which are digital subscriptions. It is part of Nikkei Inc., which provides a broad range of information, news and services for the global business community.

We have offices in more than 35 cities, including London, New York, Hong Kong, Beijing, Manila, Sofia, San Francisco and Tokyo. Join us and find an inclusive and fast-paced environment with unique opportunities to support every step of your career. Learn more about the FT, including announcements and career opportunities, at

The FT is as much a product and technology company as it is a journalism company. In FT Product and Technology much of our recent success has come from innovation in our digital products and services and we know that our future success will depend on it. We span three organisations: Product, Technology and Delivery. Since 2016 we have been led by Chief Product and Information Officer Cait O’Riordan. Don’t expect a stuffy finance environment. We come from all walks of life and all kinds of different backgrounds and we bring ourselves to work.

The product org is composed of ~60 people, mostly product managers, customer researchers, product designers and business analysts. We work primarily in London and Sofia, Bulgaria. Our purpose is to create continued innovation in the FT’s digital products and services. We do a lot to deliver great products, but we believe our most important responsibility is working out what is worth building in the first place. We drive the process of product discovery, working with customers and prototypes to identify solutions that answer the needs of our subscribers and our business. We define outcomes with our colleagues, find opportunities with customers, design solutions with customers, and prioritise delivery to maximise our impact.


Further Information

At the FT, we are committed to providing an inclusive working environment for all. We are an equal opportunities employer that seeks to recruit and appoint the best talent regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We also promote flexible working and will consider specific requests around flexibility for all roles where it can be accommodated. We aim to treat all employees in a fair and consistent manner, promote good working relationships to encourage high standards of conduct and performance within a work environment free from harassment, bullying and discrimination. Please let us know if you require any adjustments as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements, or have any questions, please contact a member of our HR team who will be happy to help.