Our purpose is to use the power of communications to make a better world. For each other, for our customers, for society and our communities. We need you to help us do this
Be part of the digital transformation to revolutionise our journeys.
In this role, you’ll be responsible for the performance of a digital journey or product.
You’ll operate at squad level, leading a cross functional team of colleagues driving our ambition of delivering world class products. You’ll influence the experience of millions of customers.
The exact digital product or journey in scope of any of our roles will evolve over time. We will assign you to a squad based upon a combination of your background, your development needs and interest and the business need. Example squads we operate today support journeys such as joining BT and EE, using our products and conversational commerce.
What you’ll be doing
You’ll inspire, coach and guide a squad to ensure the delivery of outcomes to support the customer and business
You’ll be ruthlessly customer focussed by interrogating customer insight and data to identify key customer needs whilst supporting business priorities
You’ll use the product vision and strategy to define and evolve objectives and key results for your squad
You’ll input into your squad strategy and prioritise a backlog to support this with a positive value to effort ratio
You’ll leverage the squad’s skills to collaboratively discover and iterate solutions that are valuable, usable, feasible and viable
You’ll measure and clearly communicate your product’s performance and demonstrate how this contributes to the digital and business objectives
You’ll nurture partnerships with stakeholders and collaborate with them to achieve the product vision
We’ll also need to see these on your CV
Coach – Coach, mentor and provide feedback where appropriate.
Creative – To think big and beyond the day to day.
Feedback focused – Understands and applies lean principles of rapid build / measure / learn cycles.
Collaborator – Works with peers, scrum teams and business stakeholders to maximise value created by squad.
Customer obsessed – relentlessly campaigns to enhance customers’ lives.
Commercial – sound understanding of what creates value and what does not.
Technically Knowledgeable – Has a thirst to understand and learn their product’s features and technical composition. Is aware of new technologies and the potential they provide.
Driven – Does everything within their tribe’s control to deliver what was promised and ensures operational vigilance. But understands when to push back.
Analyst – data driven, consuming data and insight, utilising this to drive great customer experiences.
Why BT Digital?
Community culture – we’re bringing people from a wide range of backgrounds together to create a culture where everyone can be their best. Our colleagues lead the way on wellbeing, diversity and inclusion, making sure everybody feels supported and valued. Be part of our community.
Flexible lifestyle – we understand you’ll have commitments outside work. Tailor your working hours to find a work-life balance that suits you.
Endless opportunities – our unrivalled professional development programmes are available to all our colleagues. Build a career you’re passionate about.
Top-of-the-range tech – we’ve invested in brilliant new buildings and the technology to go with it. You’ll have all the tools you need to connect, create and innovate.
Bright future – our agile approach means we’re more collaborative and dynamic than ever. We’ve reset what it means to work at BT. Join us as we build our digital future.
We value different perspectives, skills and experiences. We’re creating an inclusive working culture where people from all backgrounds can succeed. That’s why we welcome applications from all parts of the community.