Director of Product Management – Core Products

WE ARE Earth Class Mail, a Scaleworks company and the leader in office mail automation for over a decade. It provides businesses with the most efficient and secure way to deal with physical mail. As our world inches closer to becoming completely digital, we solve a problem faced by most businesses today, especially those receiving important, time-sensitive mail, or mail received on behalf, or in service, of their clients.

Earth Class Mail is looking for a Director of Product Management for core products. You will help define and build the roadmap and customer experience. You will participate in developing the product strategy and vision, and develop product roadmaps to execute on that vision. This role is inherently cross-functional; you will work closely with engineering, design, operations, marketing, and other teams to bring products to market, develop and grow business opportunities, and enhance our customer experience. We are looking for someone who is highly analytical, resourceful, customer-focused, team-oriented, and has the ability to work independently under time constraints to meet deadlines. You will also have a consistent track record in taking on end-to-end ownership and successfully delivering results in a fast-paced and dynamic business environment.


In this role, you will develop a deep understanding of Earth Class Mail customers, both existing and potential.
You will own the development of detailed product requirements documents, working backwards from the customer.
You will work cross-functionally with engineering, design, and other teams to deliver on the product roadmap.
You own the lifecycle for the financial products. You define the 3-5 year strategic vision, have a long term roadmap and drive teams to execute on that vision, YOU own customer engagement and take point on product reliability issues impacting customers.
You identify and proactively manage areas of business importance related to your products: customer value, market opportunity, financial and legal compliance, product architecture, etc.
You design product value propositions and communications for large marketing, PR, and sales.
You are adept at building consensus. You align teams towards coherent technology and business strategies. You bring clarity to complexity, probe assumptions, illuminate pitfalls and foster shared understanding.
You partner effectively with other leaders involved in the design, development, marketing and sales of your products, You are able to influence their roadmap priorities and reach consensus on approach/prioritization.

Bachelor’s degree required or equivalent.
Experience operating and delivering results in a consumer-facing mobile app/services product management role.
Strong analytical and quantitative skills; ability to use hard data and metrics to back up assumptions, recommendations, and drive actions.
Strengths in problem-solving, issue resolution, ability to work in a deadline-driven work environment, attention to detail, and ability to multitask.
A passion for self-service products that help individuals and businesses.
Preferred Qualifications

MBA Preferred.
Experience working with software engineers to deliver customer-facing technology products.



This role is located in San Antonio, TX, in the Savory Hotel Building – next to the Riverwalk. We offer a casual dress code with an engaging, collaborative atmosphere.

Competitive Salary
$1000 training and development allowance per year
Flexible work environment
Open PTO
Medical, dental, and vision insurance plansMedical and dependent care flexible spending accounts
Company-paid Life and AD&D coverage with the option to purchase additional coverage
Company-paid short term disability coverage
Employee assistance program
Nine paid holidays each year

We are proud to foster a workplace free from discrimination. We strongly believe diversity of experience, perspectives, and background lead to a better environment for our employees and a better experience for our users and our customers. We are an equal opportunity employer and do not discriminate against protected characteristics. We guarantee that all candidates will be given the same consideration.

Earth Class Mail is part of the Scaleworks portfolio of companies. Scaleworks is a private equity fund that acquires and invests in B2B SaaS companies. Our goal is to accelerate growth, sustainability over time and help each company become even more successful. Each company has its unique product, team, and story while being a part of the Scaleworks family. Headquartered in San Antonio, Texas, we have over 300 employees located in our US, Canada, and Poland offices.

*No visa sponsorship is available for this position*