Product Owner

Full-Time London Salary: Starting at £60,000 Closes: 2021-06-02

Who We Are

I.G. Advisors (I.G.) is an award-winning strategy consultancy specialising in social and environmental change. Our mission is to build the capacity of nonprofits, businesses and philanthropists to achieve impact and growth — from grassroots organisations working tirelessly in their communities through to those seeking large-scale, systemic change. Our collective intelligence, unparalleled cross-sector network and hands-on team expertise makes us the advisor, partner and employer of choice for those who care about doing good, allowing our clients to better achieve their goals.

The Mesa is an innovative new community platform that was incubated by I.G. It is an exciting B2B technology focused on empowering philanthropic intermediaries (banks, advisors, community foundations, nonprofits and donor collectives) to build thriving, interactive and impactful online communities. With The Mesa, an impact community (groups of individuals or organizations focused on social and environmental change) can now have a completely customizable, private hub where their members or clients can connect with like-minded peers, develop their philanthropic prowess and become more ethical stewards of wealth.

We’re based in London, but have a global team, and work with clients on every continent.

Get to know us: 

The Role

The Product Owner will own the product roadmap & strategy, improving and optimising the product for customers, identifying new markets, refining existing features and building new ones on the platform. Your focus will be on 360-degree product development enabling seamless integration between all the work streams with a focus on long-term sustainability. You will be establishing a lot of ‘firsts’ in terms of our operations.

You will act as the bridge between the customer and the technology, making sure all needs are represented and speak to each other so there is a common understanding of business goals and objectives. You will be the member of the team who understands the customer inside and out, and is accountable to the customer for the decisions we as an organisation make. At the same time, you will be the Technical Project Lead, overseeing product development in partnership with our technology partner, Lightful. This includes defining and prioritizing the platform backlog, so it maintains technical integrity and excellence.

This role will work directly with the Managing Director.

Strategy & Operations

Help to define and articulate The Mesa’s vision and strategy, in order to establish the company as a leading technology provider for the social impact sector.
Continue to evolve our business model by refining our pricing structure, defining the product bundles, and articulating the ROI for customers.
Work closely with the Managing Director in developing new systems and processes to ensure the platform and support services are becoming smoother, more sustainable and ready for scale. This includes, but is not limited to, our Help Desk and customer onboarding.

Product & Project Management

Lead in the development and prioritization of the product roadmap to ensure The Mesa is creating a quality product with clear USPs.
Ensure the technology is adapting and improving by scoping new features and functionality, refining current technology, and prioritising most urgent needs.
Work closely with Lightful’s tech / UX team to establish feature acceptance criteria that ensure a seamless customer experience.
Participate and/or lead on client-facing calls and meetings as the product head and advocate in those discussions.
Take responsibility for overall opportunities and risks for The Mesa, and lead on appropriate action, in consultation with the team.
Manage necessary contract negotiations with technology providers.

Leadership and Team Management

Lead on the hiring of technical staff – specifically a Salesforce admin, when relevant.
Successfully manage the evolution of The Mesa, ensuring effective communication, consultation and implementation of refinements to standards and templates.
Lead with integrity, inspiring confidence and managing in a transparent and consultative way, taking responsibility for problems.
Foster a culture of feedback and collaboration, and implement processes that ensure all work is of a suitable standard before being sent.
Recommend and evaluate team objectives for the benefit of the staff and The Mesa.
Contribute to management discussions and strategic decision making, where appropriate.

Role Specifics

Salary: Starting at £60,000
Progression: all staff are supported to develop skills and knowledge in relation to their career aspirations, and progression is actively supported. We also proactively support and encourage our team to pursue volunteering, board roles and side projects.
Hours: Full-Time, Monday to Friday
Location: London, SE1 (although, remote working during COVID-19)
Benefits: Flexible working, ownership of goals and a direct impact to the business, a fun and friendly working environment with sharp and motivated colleagues, and the opportunity to join at the early stages of one of the most promising startups in the social impact space
Diversity & Inclusion: We are an internationally diverse organisation, with multiple languages, religions, nationalities, and ethnicities represented across the team. We are proactively anti-racist, feminist, and mental-health positive. All our staff are supported to bring their whole selves to work, build an inclusive culture, and follow their passions within the sectors we work in. We strongly encourage applications from black and minority ethnic candidates, as well as LGBTQAI+ and disabled individuals.
Reporting to: The Mesa’s Managing Director

Who You Are

The role of Product Owner is dynamic, varied and constantly evolving. Our goal at The Mesa is to go above and beyond expectations, delivering innovative and tailored solutions to our customers. No two days at The Mesa are ever the same: as a start-up, our team wears many hats (sometimes at the same time) and with great ambition comes the need for great people.

The Product Owner will be:

An expert technologist with 5+ years of related work experience in a SaaS-type business.
Well versed in Salesforce, specifically Lightning Web Components, with a proficient understanding of 3rd Party Apps.
Knowledgeable about the trends and priorities in technology, social impact, and community building.
A stellar communicator with clear and persuasive verbal and written communications. This includes native level fluency in English (regardless of first language).
A first-class relationship manager who has a proven track record of building and maintaining strong partnerships with clients and vendors.
Experienced with project management structure and deadlines, and knowledge of how to prioritise urgency and importance of tasks and goals.
A person who thrives working with a small team in a flexible and fast-paced environment, as well as being a self-starter who can manage workload and assignments independently.
Experienced in discretion and have an ability to handle confidentiality with high profile individuals or private philanthropic entities.

How to Apply

Please complete the application form here.

To ensure fairness, we will be blind-assessing whether applicants could be the right fit for our team. Based on the answers in this form and CV career histories, we will invite shortlisted applicants to interview.

We’re very much looking forward to reading your application. The deadline is 2 June 2021.

Tagged as: Remote