Consumer Card Experience Digital Product Manager – Cards Manage & Protect, Minneapolis, New York, Atlanta, Dallas, Charlotte or San Francisco
At U.S. Bank, we’re passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country’s most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
Job Description
The Digital Product Manager – Cards Mange & Protect lead will focus on ensuring that U.S. Bank delivers best-in-class digital servicing experiences to its customers, maximizes resources, and contributes to the results and strategic objectives of the organization. They will be responsible for defining, launching and iterating digital experiences aimed at improving ‘’do it yourself’ ability to manage and protect your account for U.S. Bank core and partner credit card products across the digital ecosystem (e.g. USBank.com, mobile app, online banking etc.). This role will partner with business line, UX and technical counterparts to create digital account management experiences that meet core business objectives as well as aggressively closing self-service feature gaps (DIY). The Digital Product Manager will perform market research, benchmarking, evaluate technology trends, form strategic business partnerships, translate digital product vision into a roadmap, and execute roadmap to deliver best in class digital experiences.
Maximizing Digital Product Management value to the bank
Provide a vision for digital servicing experiences (Why, What, How) toward increasing ‘’do it yourself’ features across different devices linking customer experience outcomes to business objectives.
Leverage data and business understanding to ensure new and existing digital products manage risk while giving our customers great experiences.
Partner with capability managers, delivery managers, architects, UXDesign, scrum masters, business lines and other product managers to evangelize the best solutions and facilitate execution across various stakeholders.
Hands-on leader who excels at data analysis and customer research to drive discovery and ensure the right problems are identified along with the most fitting solution.
Work collaboratively across Business Lines / Functions to define, sequence, and execute the Enterprise roadmap
Act as a leader and mentor for other digital product managers
Advocate and embody customer-obsession, within and outside the Chief Digital Office (CDO) organization, resulting in simple, innovative, lovable digital products/experiences
Present persuasively and authoritatively to peers and senior leadership, while facilitating collaborative conversation.
Direct people and work efforts across several, simultaneous projects to meet business goals.
Measure and manage the Digital Product Management contribution by:Synthesizing each project’s business goals to set specific, measurable objectives so we can track success.
Managing ongoing measurement and reporting of these criteria.
Consistently delivering work that meets or exceeds the criteria.
Reporting regularly on these measurements to senior leadership.
Manage the “brand” of the product management team and promotes a customer-obsessed culture within the Bank, making the team a source of expertise others seek and want to join.
Create Enterprise product roadmaps aligned with partner business objectives. Taking products from initial concept through user research, co-creation, and rapid prototyping.
Partner with Agile Scrum Lead to evolve how Agile and lean management practices are applied to digital product management.
Applying perspective from best practices in platform based strategies.
Clearly quantify the strategic value and business benefit of digital products and drive pitching them to executive management for investment approval.
Demonstrate thought leadership by integrating analytics, business model, and design thinking to drive innovative new experiences for customers that have a positive impact on business results.
Manage a consistent, repeatable set of product artifacts (product-level roadmaps, feature / function gap analysis, journey / process maps, inventory of “best-in-class” experiences), evolving them in sync as our business changes and grows.
Motivate and engage team members to achieve peak performance and high job satisfaction.
Lead and inspire product managers across multiple areas.
Formally mentor team members who show potential for team leadership.
Basic Qualifications
Bachelor’s degree, or equivalent work experience
10 or more years of product management experience
Four or more years of managerial experience
Preferred Skills/Experience
Five or more years of product management in financial services
Ability to influence key stakeholders on prospective initiatives that are part of the Agile Experience for that business line
Well-developed verbal and written communication skills
Well-developed analytical, decision-making and problem-solving skills
Considerable tact, diplomacy and people skills
Well-developed leadership abilities and strategic management skills
Benefits:
Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That’s why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most – your family.
Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers.
EEO is the Law
Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law poster.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.