About Ticket Tailor
Ticket Tailor is a leading ticketing platform that offers event organisers a simple, helpful and great value way to manage event registration.
Our mission is to be the world’s best-loved ticketing platform – five million tickets are currently sold through our service every year and we have a world-class NPS score of 70+. We are ranked the #1 easiest to use ticketing platform in the world (G2Crowd), #1 event registration platform in the world (GetApp) and one of the top UK companies to watch for 2021 (Capterra).
We’re fully independent meaning we don’t have to answer to anyone except ourselves and our customers, allowing us to scale the company sustainably and with soul. We’re proud to be in the process of becoming B Corp certified.
The Ticket Tailor working culture is centred on growing better, not just bigger. We’re a small but stellar team that value simplicity, transparency and collaboration. We love to work with inclusive and supportive people who share our belief that a happy workplace = happy customers.
A note on how we’ve been impacted by Coronavirus: this past year has been the most challenging ever for the events industry, but we are now seeing record growth and we are on target to have a record year. We have of course seen the impact, but we have been able to keep our head above water by adapting to the needs of event organisers. We had a profitable 2020 and were able to commit to our annual donation to charity. We also applied to become a B Corp and are hoping to certify this year. Looking ahead, we’re feeling very positive about 2021, having had a number of record-breaking months of ticket sales and revenue this year. Our trajectory is set for huge growth this year and, with an ambitious five-year plan, we’re looking for new superstars to join our vision of being the world’s best-loved independent ticketing platform.
About the role
As our Senior Product Manager, you will work with the CEO (and acting head of product) to take our five-star products to the next level of growth. You’ll work across a range of products, and across all teams (tech, growth, ops, CX), to ensure we continue to deliver an amazing experience to thousands of event organisers at scale. Projects will be varied, from decoding customer demands, evaluating strategic opportunities, defining UX patterns, working with designers and helping set the vision. Your main responsibilities will be to:
- Understand and represent user needs.
- Monitor the market and develop competitive analyses.
- Define a vision for our products.
- Align stakeholders around the vision for the product and get team buy-in.
- Work with tech to prioritise and scope product features and capabilities.
- Create a shared brain across larger teams to empower independent decision making.
Helpful skills and experience
- Strong understanding of product management
- Strong knowledge of UX principles and information architecture
- Wireframing design tools
- API design
- Google Analytics / Other data tools
Bonus if you have experience with:
- MySql
- Google Big Query / Data Studio
This role will suit you if…
🐝 You enjoy working both on your own and in a small, collaborative team, across wide a range of projects
🧘♀️ You are motivated by making our user’s lives easier
👌 You love good design and strive for simplicity
🤔 You are a good decision maker and can lean on intuition, or data as appropriate
⚙️ You are fluent in talking about technical concepts and keen to get stuck into MySql
🔎 You have attention to detail where it’s important and not a perfectionist where it’s not
🌟 You are a relaxed, flexible person with a professional attitude and pragmatic approach to what you do
We’re striving to build a diverse team and welcome applicants from all backgrounds to apply. We believe that unique differences are what makes a strong team and are actively committed to building an inclusive work environment.
Benefits
Learning & development
Annual budget for books, training courses and conferences that help you learn and grow in your role here.
Equipment
Choose your own equipment: let us know which tools you need and we’ll do our best to get them for you.
Socials
Regular team socials.
Maternity, paternity and adoption leave
10 weeks full pay for all new parents, our policy is equal for everyone and encourages use of Shared Parental Leave.
Holiday
A rested team is a successful team – we respect our evenings / weekends and we offer 25 days holiday, not including public holidays, encouraging everyone to use their full allowance.
Flexible working
Work should fit around life as much as possible, we allow up to two working days from home a week and operate a core working hours policy, so you can come in a bit later or leave earlier depending on your needs.