At IHS Markit, we’re changing the way the world interacts with information. Our dynamic team consists of more than 15,000 analysts, data scientists, industry experts, and software developers serving 80% of the Fortune Global 500. In our Engineering and Product Design business line, we leverage advanced technology to connect trusted knowledge to customers’ workflows; mitigating risk, increasing efficiency and accelerating innovation. This business line is currently in need of a product manager with discovery expertise.
Based remotely in the US, you will bring passion, curiosity, collaboration, and clarity to lead hypothesis-driven product research. Your structured and sustainable approach to continuous discovery helps ensure product decisions are made with customer input. You will identify and validate market problems that align with our portfolio and offer significant growth opportunities. The team will learn from your expertise in defining and validating product-market fit.
This individual partners with product teams, sales, marketing and other groups to ensure our portfolio has value, is easy to use, is buildable, and viable for the business. The ideal candidate must be a motivated leader who thrives on market curiosity.
Core Responsibilities:
· Lead customer discovery to find new market pain points, leveraging our portfolio (IHSM-wide), and drive new customer value
· Lead customer research to glean insights around unsolved customer problems and pain points. Comfortable interviewing and conducting observational research (with end users, buyers, and prospects), evidence testing, A/B, and prototype
· Build learning plans, develop assumptions, test hypothesis, and execute experiments
· Maximize learning: document findings, capture learnings, illuminate stories, share data, and evangelize with cross-functional team
· Manage competing priorities for experimentation, research, and learning –maximizing outcomes
· Foster a customer-obsessed experimentation culture by teaching other product managers discovery best practices
· Capture the value of our solutions through competitive market positioning
· Build strong relationships and operate effectively across the organization to achieve results
· Actively engage in day-to-day operations while maintaining a strategic understanding of complex product portfolio and company direction
Experience & Competencies Required:
· 5-8 years of product management including at least 3 years of intensive and extensive product discovery experience
· Highly professional and customer appropriate
· Proven track record of understanding customer needs
· User centered design
· Software product management
· Expert hypothesis writing, customer problem identification
· Phenomenal communicator and storyteller at all levels in the organization, strong English language skills
· Strong problem solving, decision-making, and data analysis skills
· Passionate self-starter with a no-excuses, can-do attitude
· Strong leadership, communication, collaboration, and presentation skills
· Be curious and have a strong desire to learn and adapt
· Ability to travel up to 25% of time (post covid)