Closing date: 11/07/2021
Salary: £63,851 + £3,520 London allowance if applicable
Employment type: Permanent
Department: Customer Journey
Hours per week: 4 – 5 days per week, open to discussion
Interview date: 19/07/2021
Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.
Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.
We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.
We’re looking for experienced product leaders to lead product and service delivery at Citizens Advice. You’ll lead multidisciplinary teams delivering a sustainable, user-led approach to the provision of advice. The team is at the heart of the organisation’s ambition to deliver our vision for 2022.
We have an ambitious product strategy for the next 2-3 years that supports the organisation’s overall mission. Within this we will be focusing on 4 areas:
- Building outcomes measurement capability
- Enable a seamless client journey
- Tailored, tactical advice services online, without needing an adviser
- Remote advice delivery through phone, chat, video and email platform
We’re growing fast, and today, we have 8 multidisciplinary product teams in our London office, split across four areas: public advice, adviser-facing services, platforms, and advice-area specific services.
You’ll be working on products that help 30 million people every year, and your work here will make a huge difference to their lives. You’ll be setting the goals, strategy and priorities for a cross-functional product portfolio, and defining the way millions of people get help from us on a daily basis.
We’re an equal opportunity employer and prize diversity as a strength. Everyone is welcome at Citizens Advice. We offer flexible working, and are open to part-time and job sharing too. In fact, several of our leadership team members work four days a week.
The National Citizens Advice Operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.
Please note, in the event of a high number of applications, we reserve the right to close the application early.