Digital Product Manager – Customer Engagement

You will be responsible for discovering and delivering new or improved products which solve customer problems, provide business value and deliver best-in-class digital experiences.

Our vision is to reinvent the luxury shopping experience by creating a truly connected, personalized, and human journey. This seamless experience will blend the best of online and physical shopping and provide consistency at all customer touchpoints.

You will be responsible for building the technology and data capabilities to power these services as well as shaping the front-end experiences for our clienteling, appointments, and in-store services. Our technology stack includes salesforce marketing cloud, salesforce service cloud, salesforce live agent, JRNI, and in-house solutions.

The majority of your time will be spent working collaboratively with a cross-functional team (including software engineers, QA engineers, UX/UI designer, data analysts, user researchers and scrum masters) on product discovery and delivery.

Reporting to the Head of Product, the Product Manager will act as the link between the vision and the implementation of digital products, ensuring viable, feasible, usable, and valuable solutions. You will input into the roadmap for your team and be responsible for managing a backlog of work, ensuring that the most valuable items make it to the development pipeline.

You will build close, collaborative working relationships with their team, department, and business stakeholders. Able to influence through your use of data and logic, you will also have a passion for digital commerce, tech innovation, and world-class customer experience.