Product manager – websites

Full-Time London Salary: Around £42K Closes: 2021-07-19

About Cog

We do our best projects with people who are genuinely excited about their work so we choose only to work with those people. For us that means working exclusively in the world of arts and culture.

Using WordPress as our main CMS, we design and build unique websites that help arts organisations inspire their audiences.

Formed in 1991, we are probably the UK’s most experienced agency working in the sector. We aren’t limited by technology or visual style, we work in the most appropriate way to convey our clients’ messages to their audiences.

About the role

Liaising with clients:

  • Being the lead on multiple new projects
  • Leading meetings and workshops
  • Scoping and mapping out the technical requirements of new projects
  • Drawing up site-maps and wireframes
  • Actively managing so we push projects forward (not waiting and reacting)
  • Responding to client enquiries, understanding their needs and providing reasoned responses – options, action plans, timelines
  • Negotiating and establishing budgets, or a scope of work based on fixed budgets, and ensuring that they are agreed and met
  • Forming close working relationships, enabling us to spot opportunities and issues in time to address them. Liaising with the rest of the team to take action
  • Being a hands-on do-er in areas such as snagging and testing; providing or overseeing quality control before work is sent to clients
  • Describing complex ideas with the confidence of jargon-free language
  • Being prepared to put forward our team’s perspective, robustly, to clients

Liaising with the team:

  • Overseeing and encouraging dialogue between developers and designers to ensure a clear shared understanding
  • Providing a client perspective in ways that chime with our designers and developers
  • Allocating resources of people and time, and monitoring progress and effectiveness; ensuring that we work within timelines and budgets (or have good reasons for the extra investment)
  • Actively identifying opportunities and problem areas early and addressing them
  • Looking out for areas of best practice and technical skills that we can adopt, liaising with others and making that happen

An active team member:

  • Being an active participant in the Cog team: being an enthusiastic advocate of our ethos and engaging in activities
  • Maintaining and improving upon our systems: accurately recording time, following admin procedures, swiftly responding to requests from colleagues
  • Being actively engaged in your own personal development: providing feedback to our Director, looking for ways to improve. Suggesting and attending training as required
  • Recognising, respecting and promoting the different roles and diversity of the individuals within the team
  • Being an advocate of our company’s processes and policies, including Sustainability, Inclusivity, Data Protection, Ethical.

About you

We’re looking for someone who can show us they’d be a great addition to our team. That probably means they can demonstrate the following:

  • Enthusiasm for what we do
  • Enthusiasm for the sector we work in and empathy for to the needs of our arts-based clients, perhaps through experience, working in an arts organisation
  • Well-proven experience in project management, resourcing and delivery
  • Highly organised and methodical with a meticulous eye for detail
  • A multitasker who can switch gears when needed
  • A tenacious completer
  • Ability to explain complex tasks in the most appropriate language to suit the audience.
  • Working knowledge of content management systems such as WordPress
  • A team player with a desire to constantly improve, and to help others

Write and to let us know why you’d be the ideal fit for our team. Include examples of products or projects you’ve managed, tell us about your role and explain why you are proud of what you achieved. Email

Visit our website for more information about the role.