Replicant was founded on the belief that machines are ready to have useful, complex conversations that will transform the way they interact with the world, starting with customer service.
Replicant is building the world’s first autonomous contact center that works out-of-the-box to solve customer problems over the phone using voice AI. You can think of Replicant Voice as a self-service, Thinking Machine™. Just like agents, Replicant is able to speak with customers in a natural tone, answer questions without delay, and deflect calls to resolve customer issues quickly. Now, enterprise customers can eliminate hold times, manage unpredictable call volumes, and give agents time back to resolve high empathy cases with a new, human + AI operating model.
If you’re excited by AI and human-to-machine communications and want to make an impact with great technologists and strong go-to-market leaders, then look no further. In the last year we’ve grown our team by 3x, increased revenue by 100x, and was named a top enterprise AI company by The Information. We currently serve Fortune 500 customers, run millions of AI calls per month in production, and are increasing our footprint globally.
Replicant is looking for a full stack product marketer who can contribute across all aspects of our business. The Sr. Manager, Product Marketing will engage with stakeholders across product, sales and marketing to translate our industry-leading technology into compelling messaging, enable the sales team with outstanding tools and content, and help establish Replicant as the premier conversational AI company. This role will be instrumental in driving the success of our GTM strategy, from prioritizing verticals, identifying our ICP, defining our personas, and delivering messaging and content. This position will report into the Sr. Director of Marketing.
What You’ll Do
Positioning and Messaging: Develop clear, compelling messaging that sets us apart from competitors and drives sales with both prospects and customers.
Product Launches: Partner with the product and marketing teams to develop overall launch strategy and messaging for new product launches.
Verticals and Personas: Identify and prioritize top vertical industries based on TAM, use cases and other criteria. Help define our ideal customer profile and build / maintain our buyer personas.
Competitive Intelligence: Be the expert on our competition and develop playbooks, win/loss analysis, and objection handling to support the business.
Enablement: Work with customer-facing teams to create high-impact narratives and content (presentations, demos, solution maps, whitepapers, datasheets) that drive new customer acquisition and expansion opportunities.
Market Research: Talk regularly to customers and prospects to develop a rich understanding of our market, our customers, their needs and how to drive value for them with new business plays.
Metrics and Iteration: Develop and track metrics (both qualitative and quantitative) that help us understand the success of our products in the market and seek to continuously improve upon that success.
What You’ll Bring
Living our Values: Comfortable embodying Replicant’s values of ownership, humility, high standards, care, low ego, and inclusion.
Storytelling Mindset: You have deep empathy for customers and are able to adapt how you communicate to best reach and engage your audience. You have excellent verbal and written communication skills.
Passionate: You are deeply engaged in the success of the company, and your own personal growth.
Curious: You are a lifelong learner who actively seeks new experiences, and wants to understand Replicant’s business, our market, our customers and our technology.
– BA/BS or equivalent working experience in enterprise SaaS and/or AI
– 4-6 years of experience with product marketing, content marketing or sales/solutions engineering
– Experience with product-led GTMs and delivering products to market
– Leadership experience across large, geographically distributed teams
– Ability to lead and communicate cross-functionally with sales, customer success and other departments