The Globe and Mail is seeking a digital Product Manager to work on developing better products that connect, engage and inspire our audiences.
As a Product Manager, you work hand-in-hand with a Product Designer to fully understand who is using the products in your assigned portfolio of products/platforms/services, what problems they face in their daily lives that The Globe can help solve, and what The Globe can do better to become their go-to, personalized solution. From this deep knowledge of the customer, you will build out and pursue a roadmap that you can measure your progress against over time. Comfort with analytics and a mix of quantitative and qualitative data is a must, as is the ability to construct product experiments to validate ideas before committing full resources to develop.
As a Product Manager at The Globe and Mail, you must be the undisputed expert on your product. You are responsible for evaluating opportunities and ensuring that what gets built and delivered to customers is both valuable and viable. You do this by making sure that what goes into the product backlog is truly worth building so that readers choose to use us, and ultimately pay for a subscription and remain a subscriber.
In this role, you will be a member of The Globe’s Digital department and report to the Senior Product Manager. The position requires collaboration with software development, design and UX, the newsroom, advertising, marketing and consumer sales staff across the organization. You will be managing products/platforms/services that span The Globe’s website and mobile apps and possibly other platforms where Globe and Mail content appears.
- Contribute to the long-term product vision and roadmap by owning the core website experience on globeandmail.com
- Define and manage your product backlog, including new products, features and enhancements
- Prioritize while balancing the needs of the customer and the business
- Partnering with a Product Designer, identify problems, validate hypotheses and ideate solutions through continuous product discovery
- Develop deep empathy for our customers by learning their needs, pain points, wants, goals, and motivations
- Collaborate with engineering teams to deliver feasible technical solutions and reasonable implementation timelines
- Assume end-to-end ownership for various product offerings by leading projects through brainstorming, ideation, proof-of-concept, implementation, testing, launch and on-going maintenance
- Engage day-to-day with the scrum teams by writing and clarifying user stories, defining acceptance criteria, participating in sprint planning and reviews, backlog grooming and prioritization
- Collaborate with cross-functional stakeholders on business requirements, product delivery and handovers
- Work with 3rd parties to facilitate new partnerships and implement Globe priorities
- Define product metrics, collect user data and customer feedback as business intelligence, and communicate within teams to support data-driven decisions
- 2+ years of digital product management experience
- Proven history working on and launching successful digital consumer experiences
- Clear understanding of news media content as a product
- Experience working with digital advertising
- Experience working with successful agile development teams
- Experience using analytics to inform decisions and measure success
- High attention to detail and follow-through
- Comfort with blending self-directed strategies together with business needs driven elsewhere in the org chart into a unified plan for the products you work on
- Creative and open-minded, with the ability to think critically and strategically
- Demonstrable meeting facilitation and presentation skills
If you aren’t sure that you tick all of these boxes, please consider applying and explore in your cover letter why you feel you have the potential to grow into the role.
THE GLOBE AND MAIL IS DEDICATED TO DIVERSITY AND INCLUSION IN THE WORKPLACE
The Globe and Mail is committed to fostering an inclusive, accessible work environment, where all employees feel valued, respected and supported. We believe this strengthens our business and our journalism. We welcome and encourage applications from individuals from all groups, regardless of race, ethnicity, culture, gender, sexual orientation, religion, socio-economic status, age, and physical ability. As required by the Federal Contractors Program, The Globe also tracks the proportion of staff in the four Employment Equity categories (Women, Aboriginal Peoples, Persons with Disabilities, and Members of Visible Minorities) to ensure we are reflecting the areas in which we work.
The Globe and Mail offers accommodation for applicants with disabilities as part of its recruitment process. If you are contacted to arrange for an interview, please advise us if you require an accommodation.