London, United Kingdom
Fitch Learning is a leader in financial services training. With unrivalled breadth and depth of training, the company delivers learning solutions for apprentices and graduates, to those with 10+ years experience in Financial Services. A truly global company we have offices in New York, Chicago, London, Singapore, Hong Kong and Dubai, providing services to many of the worlds banks and financial institutions.
Fitch Learning is part of the wider Fitch Group which includes Fitch Ratings and Fitch Solutions. Agile and fast-paced we are able to tailor our solutions to a wide range of Financial Services clients with operations in more than 30 countries.
We’re looking for individuals with drive, flexibility and passion to help us deliver a world-class service to our clients. In return, Fitch Learning offers a fast-paced, start-up like environment with considerable financial backing and stability that you associate with a larger corporate. It’s a place where you can really make a difference and progress in your career.
Role purpose and description
As a leading training company in the financial services sector, we deliver digital learning experiences to clients across the globe. As we continue to expand and enhance our digital learning capabilities, we are looking for a hands-on Product Manager to join an existing team and take on the responsibility for several digital products, platforms and services, managing their roadmaps and the development and delivery of new and improved features.
The Product Manager will work closely with business stakeholders, operational teams and delivery functions to gather insights and requirements, define solutions and deliver product enhancements that align with the organisations strategic objectives,
The role joins an existing product team reporting to the Head of Digital Learning and will work collaboratively with multiple departments, including Development, Content and the wider business operational and commercial teams.
· Research and analysis
o Identify needs, issues and opportunities through research, analysis, market data and direct interaction with business teams, clients and end-users.
o Facilitate internal and external information gathering and ideation workshops
o Develop solutions and iterate product roadmaps, vision statements and prototypes.
o Generate product requirement specifications and business cases
o Assess market maturity by conduction regular competitor analysis and data insights.
o Articulate insights, solutions and roadmaps to senior leadership.
· Product development leadership
o Establish schedules and priorities for product delivery and work with project managers to define resourcing requirements.
o Develop and iterate backlogs, user stories and wireframes with the product, content, and development teams.
o Work with developers to build, test and release new product enhancements
o Work closely with stakeholders to ensure effective and efficient implementation of agreed product features.
o Document and communicate product capabilities and work with Sales and Marketing to develop product collateral.
o Meet delivery objectives by maintaining daily contact with the development team and escalating issues that arise.
· Stakeholder support
o Be the first point of contact for product-specific questions from business stakeholders.
o Produce collateral, training materials and support information to ensure that sales and operational teams are up to date with product capabilities and processes.
· You will be an experienced Product Manager or Product Owner with 5-6 years’ experience within a global team, ideally within a commercial education provider.
· Experience of working in large multi-faceted software and content development projects.
· Experience conducting user research and transforming the analysis into solutions and recommendations.
· Adept at defining product capabilities and breaking these down into backlogs of well-formed user stories.
· Skilled at communicating to clients, stakeholders and end-users with varying levels of technical knowledge.
· Experienced negotiator with the ability to handle conflicting constraints.
· Strong attention to detail.
· Skilled problem solver.
· Financial qualification would be advantageous.