Senior Product Manager – Managed Service Providers/MSP

About JumpCloud
Do you enjoy solving challenging problems using the latest technologies within a great team? Is knowing your work will be highly visible and mission critical a key component for the next step in your career? At JumpCloud, we’re looking for best-in-class talent to help define the future of modern identity and device management from the ground up.

JumpCloud’s mission is to Make Work Happen®, providing simple, secure access to corporate technology resources from any device, or any location. The JumpCloud Directory Platform gives IT, security operations, and DevOps a single, cloud-based solution to control and manage employee identities, their devices, and apply conditional access controls based on Zero Trust principals. JumpCloud has a global user base of more than 100,000 organizations, with over 3,000 customers including, Grab, ClassPass, Uplight, Beyond Finance and Foursquare. JumpCloud is backed by BlackRock, General Atlantic, OpenView, and Foundry Group.

JumpCloud is looking for a Senior Product Manager to lead all Managed Service Provider efforts within the Product organization. This is a highly strategic and visible product manager role to accelerate growth in an area where JumpCloud has already established a strong presence and success.

About the Team:

JumpCloud is the Directory Platform that consolidates the management of a remote workforce across complex IT environments. Our product team is building a directory that eliminates the mundane tasks from an IT admin’s workflow and allows them to make swift, intelligent decisions to actively manage the proper access to all IT resources—including their device, networks, and applications—with ease and clarity. Our Cloud Directory aims to provide admins a single platform that intelligently orchestrates the entire user lifecycle across an extensive collection of endpoints.

What you’ll be doing:

You are responsible for the lifecycle of a primary technology product or suite of products with considerable impact (e.g., company-wide, global, industry). You define the strategic vision, own the long-term roadmap, and drive teams to execute that vision. You may be assigned to initiatives where the product opportunity and technology strategy has yet to be defined. You are responsible for the end-to-end product experience. You make sure we delight customers. You oversee a product’s customer engagement, strategy, requirements definition, CX design, compliance, feature development priority, product messaging, pricing, and reliability.

You are the product subject matter expert. You deeply understand your customer, their needs, the business landscape, product functionality (current and desired), and backend technologies (opportunities and limitations). You provide context and visibility into why the product is designed the way it is and convey the reasons behind prior decisions. You bring clarity to complexity, probe assumptions, illuminate pitfalls, and foster shared understanding. You stay abreast of relevant development and innovation occurring both inside and outside the company and use that knowledge to inspire big ideas. You drive strategic communications (e.g., decision narratives, investment proposals) internally and externally. You may design presentations and evangelize the product at industry events.

You are flexible, adapting your approach to meet the customer’s needs, product, business, and technology platform. You work effectively with all types of customers, all kinds of teams, and all levels of leadership. You ask the hard questions (Q. Where do we need to invent? Should this product continue to exist?). You take smart risks and make it safe for design and technology teams to experiment. You can distinguish between one-way and two-way doors. You ensure gaps/opportunities within or between regions, architectures, and business organizations (e.g., services, workflows, tooling) are identified and mitigated. You provide all stakeholders are informed. You articulate (verbally and in writing) complex problems, tough trade-offs, and proposed product solutions to help everyone understand the decisions they have to make and what options they have. You show excellent judgment in driving executive-level escalations.

You align customers and teams towards coherent product features and strategies. You can make an investment case and demonstrate frugality by adeptly prioritizing the right initiatives to achieve the most significant impact with the least amount of resources. You propose, optimize, and drive the adoption of critical structures that ensure long-term product success (with or without your involvement). You create mechanisms that audit and report results (e.g., product analytics, PQL, VFAs, NRR, product performance/compliance, etc.). You prioritize efforts that solve endemic customer-facing problems and improve the overall product architecture, quality, testability, maintainability, and efficiency. The solutions you drive meet Jumpcloud’s high standards for customer satisfaction. You visibly recognize success by giving credit to engineers, designers, managers, TPMs, and others who contribute. Positive or negative, you own the results.

Key Skills:

  • 10+ years of Product Management Experience
  • Experience with integrations of technology into Managed Service Provider environments
  • Strong go to market and business analysis skills
  • Deep knowledge of the Service Provider Managed Services market, segmentation, offers, packaging and strategies
  • Familiarity with usage/utility-based provisioning and pricing models
  • Deep knowledge of product tools and strategy and building efficient workflows to make existing processes lean and scalable
  • Cross functional planning, coordination, and delivery of product
  • Strong communication skills, comfortable presenting to senior executives internally and externally

Responsible for:

  • Responsible for leading the product management activities for Managed Service Providers (MSP)
  • Assist with building and prioritization of product roadmaps of new features and functionality based on MSP partners requirements
  • Translate the requirements of initiatives into actionable features that can be delivered in increments
  • Work with multiple teams across JumpCloud to align on strategy and execution, including sales, marketing, business development, product marketing, and customer support
  • Represent JumpCloud when meeting strategic customers, partners, industry researchers
  • Provide required enablement materials, direction, and support to ensure successful GTM success of our MSP partners
  • Act as an evangelist of our product offerings internally and externally
  • Develop and drive new product offerings, packaging, and commercial constructs
  • Communicate and deliver product updates to internal stakeholders and customers

In accordance with the Colorado Equal Pay for Equal Work Act, the approximate annual compensation range for this role, depending on individual candidate level and experience, is $150,000-210,000, including base salary and any related bonuses or commissions.  JumpCloud provides comprehensive benefits, including medical, dental and vision insurance, short and long term disability, life insurance and a 401k savings plan.  We have an unlimited vacation policy.

Where you’ll be working
All our roles are remote in the U.S. unless otherwise specified.  Our Headquarters is in the Denver/Boulder, CO area. Once we reopen our offices you will have the opportunity to remain fully remote (in the U.S.), work from one of our office locations (CO only currently) or flex your time.

Why JumpCloud?
If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.

Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud.  Please note JumpCloud is not accepting third party resumes at this time.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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