We’re Charlie, and we’re on a mission to equip thousands of startups and ambitious small businesses to deliberately craft their culture every day.
We design our products to have all the warmth of a human, all the hard stuff made simple, and to leave nobody behind.
We believe in making work better – for ourselves and our customers; that means giving PMs a tremendous amount of autonomy and flexibility, continuously improving our practices, fostering an open feedback culture where we can learn and grow, and surrounding ourselves with brilliant people.
Come on and join us to make work better!
What is a “Product Manager II/III”?
We have a career progression framework that includes Individual Contributor (IC) and People Manager (PM) tracks. IC1 would be a junior product manager, IC4 is a senior product manager, and IC levels 2 and 3 cover that middle area that is often only labelled “Product Manager” or “Product Owner”.
As an IC2 or IC3 product manager leading a cross-functional team, you’ll be responsible for:
- Helping your team get the best out of their day: unblock them, check in with them daily, retrospect as a team, plan ahead and manage availability, and give regular feedback.
- Working closely with the 1–2 designers and 2–3 developers on your team on product discovery. This will include:
- Conducting both qualitative and quantitative surveying of users to understand their needs and desired outcomes.
- Using data to inform and improve the team’s decision-making.
- Finding ways to test new ideas with users and beta testing new features before full release to all users, when appropriate.
- Working closely with the designers and developers on your team to appropriately plan out and break down each delivery, determining the right way to work together.
- Owning and developing the product planning process to meet the best needs of your team’s objective.
- Tracking current usage of the product and feeding that information into planning and delivery.
- Defining and monitoring success measures for all of your team’s released, user-facing work.
- Working with the Head of Product and other two product managers to contribute to the objective-planning process; define/refine an exciting strategy to achieve the product vision; and seek and evaluate opportunities to deliver the right outcomes for Charlie.
- Communicating and justifying your team’s work across the company.
- Assisting the Head of Product in promoting and maintaining a strong, cross-functional product culture at Charlie.
- Learning from the Head of Product and more senior Product Managers on the team, and mentoring more junior team members.
Requirements
You must have:
- Previous experience operating as a product manager.
- Delivered customer-facing products or features.
- Worked directly and effectively with developers and designers.
- Self-awareness and humility – you know that honest feedback is how you grow, and you’re not afraid to ask for help.
Let us know if you have: (all of these are desirable, but none are required)
- Worked in a cross-functional product team before.
- Similar SaaS or B2B product experience.
- Delivered internal tools/product solutions.
- Tried product discovery techniques – eg. rapid experimentation – in a previous role.
- Familiarity with data science/writing data queries.
- Participated in a significant product pivot, or the creation of a new product category.
- Experienced the shift from being a one-product company to a many-product company.
We will still consider applications even if you don’t meet every single one of the above requirements, so don’t be put off if you don’t match them absolutely perfectly!
We are an equal opportunity employer and believe in the power of a diverse, inclusive team. We welcome all applications from all suitably qualified people, regardless of race, sex, disability, religion / belief, sexual orientation or age.
Benefits
- Salary from £47,000 to £52,000 based on your level within our transparent progression framework
- A team that genuinely enjoys spending time together
- £500 yearly learning budget
- Hybrid-first approach; we optimise for office and remote working to be valued equally, and to be equally valuable
- 30 bookable “nomad working” days in any timezone each year
- Equity options
- No fixed working hours; you take ownership over how you get your work done
- Access to Spill, all-in-one mental health support
- Remote events to get to know the wider team
- “Personal days” for wellbeing
- £30 monthly wellbeing budget
- Based in Second Home (in our humble view the best co-working space in London)
- Monthly “exploration days” when you can work on whatever
- Bike to work scheme
This is a permanent full-time role. We cannot offer visa sponsorship and you must be able to work in the UK.