We’re looking for a mid-level Product Manager based in the UK to join the technology team at Contact.
What is Contact?
We’re building a platform to help creative talent get more work, making it significantly easier for folks who need creative talent to find great people to work with. With 500+ creatives currently using the platform, it’s the destination for clients like Balenciaga, Burberry, Depop, Farfetch, i-D, Nike, Vivienne Westwood and Vogue to find and book the world’s most diverse creative talent.
Our current product caters exclusively to models and photographers, but over the next year we’ll be expanding out to anyone who works in the creative industries (think stylists, hair & make-up artists, and more) get booked through Contact.
In the next few years, we want Contact to become the one-stop shop for booking creative talent, and there’s huge scope to influence and design the approach for how we do that.
What will I be working on?
Joining as the second Product Manager at Contact, you’ll get to work primarily on web-based products which face both internal and external users. Working in a cross-functional team with engineers and designers, you’ll ensure we provide the folks who get work through Contact the tools and information they need to further their careers.
Some of the things you could be working on include:
- Defining Features & Epics: based on user research, data, or the wider business strategy – knowing when to break something apart or reprioritise
- Driving Delivery: enabling the punctual delivery of reliable software – identifying when a project is creeping in scope and adjusting the requirements accordingly
- User Research: helping product designers run user research sessions with our customers
- Data Analysis: analysing quantitative/qualitative data, building success criteria from it
- Competitor Analysis: performing regular competitor research and analysis
- Stakeholder Management: owning the relationship between your team and key stakeholders (both internal and external)
- Agile Practice: contributing to and facilitating agile ceremonies – stand-ups, retrospectives, sprint planning, etc
As an ideal candidate, you’ll have a strong product mindset, with experience working in an agile team to deliver complex functionality across multiple platforms.
- Previous Experience: either as a Product Manager or Product Owner, having brought at least one complex product to market
- Analytical: good understanding of data analysis techniques, with an awareness of when to rely on data vs gut feel
- Empathetic: able to demonstrate empathy – whether it be towards our users, team mates or stakeholders across the company
- User Research: experience facilitating user research sessions, either independently or alongside a product designer/researcher
- Agile Practice: experience working with agile methodologies (scrum / kanban), capturing clear product requirements and facilitating agile ceremonies (sprint planning, refinement, retrospectives, etc)
- Comfortable Leading: strong communication and organisational skills, able to prioritise and maintain team focus
- Problem Solver: demonstrates pragmatism, curiosity and a willingness to question things that don’t look right
- Team Player: able to foster cohesion, collaboration and trust within the team
Contact is committed to building a diverse and inclusive team of people from a variety of different backgrounds. We strongly encourage anyone to apply, even if your skill set doesn’t quite match the requirements above. We’re particularly interested in hearing from people from typically underrepresented groups in the tech industry.
This role is banded between £45,000 and £60,000, depending on experience.
- Fully Remote: we don’t mind where you’re based, as long as you have the right to work in the UK, and we’ll pay for space in a co-working space if you need it
- Annual Leave: 25 days plus bank holidays – and an extra day off for your birthday!
- Monthly Wellness Days: an additional day off each month to spend on your well-being
- Sanctus Coaching: access to monthly sessions with a professional coach
- Learning & Development: £1,000 to spend each year on professional development of your choosing
- Supportive Culture: learn more about our values what it’s like to work here
- Socials: regular team events and off-sites
- Fully Equipped: modern laptop (MacBook Pro / Air or ThinkPad), plus budget for additional hardware you need (monitors, keyboard, mouse, etc)