Hi there 👋We are Kinsta, and we’re looking for someone who could help us guide one of our largest projects from design through development and beyond, providing a strong product vision for a highly technical product.
Communication is the most important aspect of this position which is – by definition – a two-way street. We want to get to know you and we want to give you the opportunity to get to know us. We’d like to take the first step and invite you to watch this introduction video from our CTO about the position. If you feel like this position would be a good fit for you please let us know as described in the video and we can take the next step.
Your time is valuable and we don’t want to take it up in vain so here are some basic details to help you understand if this position might be for you before watching the video:
- Kinsta is a managed hosting company building and maintaining a platform on the JS ecosystem.
- The internal software we are developing will fulfill the needs of all our customer teams: support, training, billing, customer success, and more. Our goal is to significantly shorten the paths to solving issues by bringing all tools needed for customer teams under one unified roof.
- We expect you to have 3+ years of experience in product ownership, pre-existing knowledge of customer service workflows.
- Your responsibilities will include determining the development direction based on input from development, design, customer teams, and business needs. You will be expected to proactively define future plans, manage requirements, scoping and roadmaps, monitor and communicate bottlenecks, organize and disseminate information efficiently, and serve as a central source of truth for participants and stakeholders.